Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for technical troubleshooting, customer service, or inside sales processes.
Each Yonyx interactive Decision Tree is a series of interconnected “Guidance Steps” and “User Responses.” These components form the backbone that enables the guide to efficiently steer users through complex processes or customer interactions.
Each “Guidance Step” has a question, followed by “User Responses” presented as buttons. Each “User Response” connects to another “Guidance Step.” Based on the business process, the follow-on question often needs two responses shown as Yes No Buttons. Author can add Yes No Buttons by following the steps below:
Step 1: Choose the “Guidance Step” where you want to add Yes No Buttons.
Step 2: Click the drop-down next to “Add Response,” select “Yes, No,” or simply press “y” as a keyboard shortcut.
Step 3: Click “Add Responses” or press “Enter.” This will add Yes and No user responses to the decision tree.
The Yes No Buttons appear in the User View (as shown below) once Author has connected them to some guidance steps.
Decision tree examples span across multiple industries, with the Yonyx platform finding application across various industry sectors such as Financial Services, Telecom, Manufacturing, Real Estate, Mass Tort Law etc. By offering an ability for subject matter experts (Authors) to create custom interactive decision trees, the Yonyx platform empowers organizations to deliver exceptional customer experiences, improve sales performance, and efficiently troubleshoot technical issues.”
Customers can use Yonyx’s interactive decision trees stand alone, or integrate them into Dialers or CRM systems like Salesforce, Zendesk, or ZOHO.
