Yonyx Authors can design interactive decision trees with forms (Yonyx Commands) embedded within guidance step nodes. Yonyx Commands can be customized to include various data capture elements in a form, like:
- Text Boxes
- Notes fields
- Date Pickers
- Email Capture
- Drop-down lists
- Checkbox lists
- Radio button lists
- etc.
Each data capture field listed above, in a form, is linked to a Yonyx Placeholder that stores the entered value. Authors often need to view Placeholder names associated with data capture fields in a form from Yonyx Map View. This helps them set up auto-traverse conditions and display placeholder values accurately. Authors can follow the steps below to access this information:
Step 1: Click on a guidance step with a Yonyx Command in Map View.
Step 2: Scroll down in Interactive View
Step 3: Click to view more information about the Yonyx Command.
The Yonyx Interactive Decision Tree Platform is used to create step-by-step guides for call center agents in customer service, inside sales, or technical support. These guides automate call center processes and ensure consistent, high-quality service. Subject matter experts create dynamic call scripts to guide call center agents. These Yonyx Guides can access and modify data in enterprise systems, collect information through forms, perform calculations using Placeholder functions, and provide valuable analytics for business analysts to assess call script effectiveness and make improvements as needed.
The Yonyx platform is used in various industries like Manufacturing, Engineering, Insurance, Mortgage, Mass Tort Law, and Education, among others. Customers can use Yonyx’s interactive decision trees on their own or seamlessly integrate them into Dialers or CRM systems like Salesforce, Zendesk, or ZOHO.
