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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…
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A Guide To Troubleshooting: Help Desk vs. Decision-Tree
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and features. Both the help desk and decision-tree have positives and negatives, here…
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Customer Retention: Not as hard as it seems
Many businesses are offering similar products, services and freebies. Their prices are unbelievably great and they have been around for a long time. The mystery, of why customers prefer one over the other, seems to be clearing up and the answer lies in Customer Service. Customer’s perception of how they are being treated and each…
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Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
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Decision-Tree Guides At Work In Educational Settings
Decision-tree guides are not used exclusively in customer service situations. In fact, the decision-tree guide is universally adaptable. This is most evident in educational settings where decision-tree guides serve as an effective learning tool. A Yonyx AGI interactive customer service manual can be easily utilized in any classroom, here is how decision-tree guides work marvelously…
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Raising CSAT Scores with Customer Management Software
In many customer service oriented industries, CSAT scores are everything. CSAT scores are the backbone of how customer management software came in to existence. From everything ranging from the retail industry to the food and beverage industry, customer management software has held a crucial role in raising CSAT scores. CRM interfaces have taken shape in…
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Embedded Catalogs With Enhanced Content – Yonyx AGI Guides
A key feature of Yonyx AGI interactive guides are the fact they are embedded catalogs that come with a lightning fast landing page. As a result navigation of these various catalogs are simple and efficient. A Yonyx AGI Interactive guide with an embedded catalog is automated support made easy. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Taking Advantage of a User Booklet Software
What makes a call center business successful? It is when you implement an effective user booklet software that will serve as an automatic on-screen guide for your call center agents. Despite the existence of other factors that will make a business successful, taking advantage of what technology has to offer will always top the list.…
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Integrating Social Media with Customer Service
For as long as customer service has been in existence, this service has been delivered through calling and email messages. It is only recently, that more effective and cost friendly methods of say, online chatting directly with a representative, began to be used. Although, social media is now a force to reckon with when it…
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Three Creative Ways to Drive Traffic to Your Knowledge Base
The reason as to why you create visual knowledge base content is to offer help and guidance to your customers. However there instances where they don’t generate the imagined traffic- meaning no one is helped. Considering the efforts and resources used, not to mention the real reason behind the publications it could be demoralizing. But…
