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Call Center Scripts | Using an Interactive Booklet Software
Running a call center business is not an easy task. It needs a lot of effort on your part and it requires you to adapt to newer technologies. This is the reason why it has paved for the creation of an interactive booklet software. What is the relationship between call center scripts and interactive booklet…
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Effective Customer Management Using FAQ Software
Effective customer management is crucial for every business and using a FAQ software could essentially heighten your efficiency in this area. It is important that customers are handled with care, efficiency and professionalism so that they would feel valued. How can a FAQ software improve your efficiency in customer management? Effective customer management is enhanced…
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User Bible Software for Call Center Use
Whenever there is an issue of handling customers, you can immediately counter this if you have implemented a user bible software successfully. This is important especially if you are in the call center business industry – regardless whether you’re the owner or the call center agent. What makes a user bible software special for call…
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Identifying Best Practices through Interactive Manual
As a call center company, your responsibility is to make sure that the best practices are upheld by your agents and it is only through implementing an interactive manual. The best practices can be maintained using an interactive manual by – Reducing the average handle time or AHT on each customer Improving the rate of…
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Customer Service Negotiation to Bridge the Expectation Gap
Customers can have unreasonable expectations when they call the customer service department and negotiating with them at this stage would help to bridge the gap between service and expectations. It would help set appropriate and attainable standards. We are not going with the premise that when the customer calls he is bound to have unreasonable…
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Enhancing Customer Experience with Interactive Software
Businesses have one common problem – customer support and if you want to enhance customer experience you need to implement an interactive software that will cater to your needs as well as that of your customers. There is no exception to this rule if you really want to succeed. Nonetheless, technology has allowed us to…
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Comprehensive API – A Decision-Tree Driven Guide
A typical decision-tree driven guide can be informative and nurturing. A Yonyx decision-tree driven guide with comprehensive API escalates troubleshooting to historic levels. This is because comprehensive API is featured along with revolutionary technology: decision-nature architecture. Comprehensive API transcends typical CRM and help-desk applications. Now information is presented in organic membrane, efficiently and effectively. Comprehensive…
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Decision-Tree Driven Guides At Work In The Real World
Decision-tree driven guides thrive in many different trades. For example, decision-tree driven guides excel when it comes to installations and repairs in the plumbings and electronics industries. A self-service style step-by-step flow through equipped with both DNA and API technology cultivates a new form of troubleshooting and walkthrough. Here’s how decision-tree driven guides are…
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Customer Satisfaction Index Is The Precedent In Any Industry
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or Google! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service…
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Personalized Customer Service enhances Customer Loyalty
True you have the ideal Customer Service model as an ‘umbrella’ service to serve all your loyal and prospective customers. However, the demanding customers want more. They want the customer service to be personalized, designed to meet what they ‘perceive’ as pertinent to their business, industry and individual likes. While this is demanding, it has…
