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Customer Satisfaction and First Call Resolution
Both first-call resolution and customer satisfaction are two key statistics that are the source of commercial initiatives. First-call resolution is quantified in what is known as a FCR Rate. Conversely, customer satisfaction is rated in a score called a CSAT score. For many businesses, both of these facets are extraordinarily important. Lowering first-call resolution rates and…
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So What Is CRM Anyways? – Explanation of Customer Relationship Management
Customer relationship management or “CRM”, is the foundation of virtual call centers and help desk interfaces everywhere. There are a variety of platforms and services that attempt to efficiently address this quintessential imperative. Excellent customer management translates to many other external rewards for commercial enterprises. For this reason, CRM is a high priority and carefully…
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Interactive Video Marketing – ‘enlightened communication’
”Marketers who spend more on interactive marketing can increase their resulting revenue, said the Interactive Advertising Bureau and MarketShare Partners, an analytics and technology firm, in a report released August 2” [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Interactive2.jpg” width=”” height=”” align=”right”] Why is this form of marketing taking on such widespread appeal? What is the reason for the fixation for…
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Improving Call Center Agent Consistency With Etiquette
Call center agent consistency is cultivated in the best customer relationships. In order to this, consistent call center agents must always maintain a high level of professionalism. Etiquette is the foundation of procuring interactive customer service. In the midst of the chaos and frustration surrounding call center, agents sometimes slip up. Although, customer management software may be…
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How To Maintain Customer Relationship Management Effectively
There are plenty of sources of ideas and inquiries on how to maintain CRM. For some, a virtual call center is an the premium method. A customer support squad is the least economical way of approaching customer relationship management. However, it is a proven commodity and offers customers the interactive customer service experience of peer…
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The Benefits of a Yonyx AGI Embedded Catalog
A key component of Yonyx AGI Interactive guides is the capability to embed any Yonyx catalog or guide in a lightning fast landing page. There are many positive effects that this feature has on both the cosmetics and performance of any business’ web-site. A Yonyx AGI Interactive guide with an embedded catalog is a glamorous…
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Interactive Troubleshooting Guides With Pop-Ups Will Burst
Many interactive troubleshooting guides do more harm than good. This is because their technology is not compatible with many computers and operating systems. This is mostly due to the style of technology and the cookies that these interactive troubleshooting guides operate off of. Many interactive troubleshooting guides come in the form of a pop-up window…
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Agility in Responsiveness to Customers
The key to a successful business is happy customers, repeat customers. Focusing on your current customers will not only ensure that your customer base remains large but also increases as news of your services spreads. Responsiveness to customers, needs and demands must be quick and agile. It must meet the customer’s mental deadline, which more…
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Call Center Management with Installation Booklet Software
An installation booklet software plays an important role in call center management. It enables your agents and customers to have that interactive connection, which makes the entire experience dynamic and at times enjoyable. For some, call center management is stressful but the existence of an installation booklet software makes things a lot more interesting. What…
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Improve Call Scripts with Installation Manual Software
Call center scripts are as important as implementing an installation manual software. In fact, both of these things work together as one and it is up to your agents to make sure that they are integrated seamlessly together. Here we will look at how you can improve call scripts while using the installation manual software…
