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The Benefits of Using a Mobile CRM Platform
In previous blog posts, we’ve looked at mobile CRM (Customer Resource Management) platforms, and how many businesses get them wrong. We looked at how most simply push a PC-version of a CRM package onto a mobile device, without taking into consideration the unique features a mobile device can offer, such as touch screen technology, and…
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The Ins and Outs of Mobile CRM Platforms
Customer Resource Management, or CRM, platforms are on the rise in the business world. They allow company employees access to a wide range of customer data, which can then be used to help enhance the customer experience, as well as troubleshoot any problems the customer may be having. There are CRM platforms for PCs, and…
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Trust Earned – A Challenge in Customer Support
It is not easy to earn the trust of a “necessary” stranger in customer support. It is a challenge that all companies must gear up and prepare for. Trust is one of the most basic foundations in human interaction. Customers will only buy products or avail services that they learned about through research. Yonyx enables…
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Is Carefree Attitude Necessary in Customer Support?
If customer support is all about dealing with people all the time, do you need to have a carefree attitude? This question generates a series of various other questions. When it comes to customer support, a pleasing personality is a must but not necessarily carefree – perhaps this attitude is just part of the entire…
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Some Tips for Using Mobile CRM Platforms
When you learn what CRM (Customer Resource Management) software packages do, you might think they would be well suited for mobile use, but this really isn’t the case. A number of companies have tried to use a mobile form of CRM, but have failed to have any luck with it. What’s the problem then? At…
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Body Language and the Customer Service Experience
While it’s true that words hold power, and the are the crux of any conversation, body language also has a huge bearing on how a person perceives you. For instance, you can be saying one thing, but your body language is communicating something else altogether. In a customer experience setting, this can have some dire…
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Social CRM Makes Tough Companies Walk on Tiptoes
Customer relationship management or CRM has evolved to a more useful, powerful and fast version called – social CRM. Yes, it is the integration of social media networks to the CRM platform that you have. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Interactive Decision Tree Boosts Customer Support
If you are a customer-focused company, you should know how valuable time is especially when it comes to contacting customer support. You wouldn’t want to wait considering there are other things to do in a day. On the other hand, as a customer support representative, you don’t want to be held up by mundane, simple…
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Going Above and Beyond in The Customer Experience
When we get bad customer service, we remember it—very well. We tell our friends, family and post negative reviews online. Good customer service tends not be recognized as much, at least up front. Yet there are those really exceptional customer experience moments where the employee goes “above and beyond” for the customer that truly form…
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Knowledgebase – Empowering Customers to Fix Their Own Problems
It is a fact that there are a lot of issues and concerns that the customers can solve on their own without calling customer support. Sometimes the problem, however, is the fact that they lack the information necessary to get this done. This is where you should think about empowering your customers by giving them…
