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The Importance of Creativity in Delivering Customer Service
We’ve been looking at a variety of skills needed to deliver an exceptional customer service experience, such as empathy, active listening, and being confident. Yet there’s another customer service skill that can really come in handy when dealing with customer issues: creativity. Let’s take a look at why this skill is extremely important. When handling…
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Efficient Customer Support with Interactive Decision Tree
There are many factors that make a business successful including customer support. Companies today are exploring various means of improving customer support. Today, we’ve seen the rising popularity of interactive decision tree. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. An interactive…
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Interactive Decision Tree Makes Customers Smile
There are various factors that can make a business successful including happy customers. In order to make customer smile, customer support must have four components – fast, reliable, efficient and consistent. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. An interactive decision tree as alternative…
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Top 3 Social CRM Benefits For Your Business.
Social CRM has numerous benefits to your business. This article lists the top three benefits of social CRM to your business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. ROI on marketing Social CRM can be used to augment your company’s marketing strategy because of…
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How Community Managers Can Succeed Social CRM
Social customer care as a concept has picked up fast in recent years. More and more businesses now appreciate social media as a crucial part of serving customers. Despite this, some company community managers and social customer care representatives, including agencies find it challenging to properly treat customers. Yonyx enables organizations to create decision tree…
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Social Customer Care Management Secrets Revealed
Social media is one of the most critical elements of growing a business. Apart from keeping your brand represented among customers, social media customer care is another function that cannot be ignored. If you’re presently wondering where social media fits in your customer care, the following elements should be useful to you. Yonyx enables organizations…
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How to Provide Good, Confident Customer Service
In the customer experience arena, there are a number of skills needed to help develop excellent service, and one of them is being confident. If you are confident about your product and service, then this confidence will translate over to your customers. But how can you develop confidence in customer service transactions? Here are some…
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In Customer Service, Patience is Indeed a Virtue
“Patience is a virtue.” It’s a phrase we’ve all heard many times, both in and out of the customer service arena. Within the realm of the customer service experience, it is extremely important to be patient, even if the customer is grating on your last nerve. Patience is needed to help foster a culture of…
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Social CRM Benefits Your Company Must Consider
Social CRM is the next in line after social branding for most modern businesses. It’s one of the strongest tools modern businesses can use to meet the needs of their customers. Nevertheless, the following social CRM benefits should make your business consider it a useful business strategy. Yonyx enables organizations to create decision tree driven…
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Best ways to get higher CRM adoption
Getting your employees to accept a new CRM program can be a tricky affair. Nearly 66% of all companies report finding it hard raising adoption of new systems or CRM programs above 50%. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The worst affected groups…
