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Your Customer is Your #1 Priority (Revisited Again)
This phrase tends to favor customers all the time. Truth is, its true since your customers keep your business running. Customers determine the amount of profit and revenue you collect at the end of the year. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It…
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How Grow Customer Retention in Your Business
Customer retention is one of the most challenging things for most companies. This is partly because customers are very different, and dealing with them can be tricky. The only way you can succeed in winning them over is by understanding them better, then focusing on serving their needs. Yonyx enables organizations to create decision tree…
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What is CRM? How Can It Help Me?
In the realm of customer service, there is a seemingly infinite parade of acronyms floating around, and CRM is the latest in a long series of them. Yet—what is it exactly? How do businesses use it, and most importantly, how can you profit from it? CRM is short for Customer Resource Management, and there are…
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Great Customer Support Boosts Brand Image and Reputation
One of the biggest challenges that business face is building their image and reputation, which takes time. However, a simple yet excellent customer support can boost this in as much as can damage once you’ve build it on a wrong footing. Customer support is directly proportional to your ability to achieve business success. Yonyx enables…
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How You Can Improve Skills in Your Customer Service
Customers come with different tastes and preferences each day. Do not expect to have the same stock year in year out. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With the current technology everything is changing. Customers are going for classic products and services each…
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Social Customer Service Lessons You Should Learn
Social media is one of the best medium that customers are using to air out their views, comments and suggestions. Using social media to enhance customer service has also become more convenient both to the company and customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Three Things To Look For in a CRM For Your Business
CRM is one of the tools that can make your small business grow within a short spun of time. Many businesses have switched to using CRM programs because of the benefits they bring. It does not matter how your small business is performing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Handling Customer Service Issues Via Social Media
We’ve talked about the various channels available to handle issues related to the customer experience: email and support tickets, chat and the old stand-by: the telephone. Another that has gained in popularity over the past few years have been social media platforms such as Facebook, Twitter and Google Plus. These sites offer new challenges and…
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Excellent Customer Support is Like Courtship and Dating
Did you know that customer support is like courtship and dating? Perhaps, nobody told you that the two instances are similar – especially in terms of management and maintenance. The primary role of customer support is to take care of customers and build loyalty or generate positive customer experience. Things like time, mutual understanding, loyalty…
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Radically Distinctive Qualities of Modern Customer Support
Modern tech-savvy customers have technologically different demands than people who belong in the traditional era. Therefore, they also call for customer support that’s specifically designed to cater to their unique needs. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What are the…
