-
Why Does My Small Business Need CRM?
CRM—it’s a term a lot of businesses owners, from organizations of all sizes, hear these days, but what exactly is it? And how does it benefit a business’ or organization’s customer experience? This article will look at what CRM software is and how to use it effectively in business. Yonyx enables organizations to create decision…
-
Going the Extra Mile in Customer Service
It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this. Yonyx…
-
Handling Customer Complaints: Closing the Conversation Effectively
In the business world, the term “closing” generally means closing, or finalizing a sale. Yet when dealing with matters related to the customer experience, it can potentially take on a whole new meaning. In this context, it means how you finish up handling a customer’s issue, or in a sense, how you close the “conversation.”…
-
Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
-
How to Deal Effectively With Customer Complaints
When you run a business it is inevitable that you will eventually encounter a customer complaint. The dissatisfied customer won’t be necessarily foaming at the mouth mad, but they are still upset about something, and it is your job to figure out what it is they’re unhappy about, and how to best resolve it. Doing…
-
How is Your Productivity with Automated Support?
Many business leaders view automated support as the subtraction of personal touch on the company’s interaction with customers. This is often a biased outlook – which does not cover the entire essence of automated support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
-
How to optimize your social CRM content
Content is the most important thing in business now than at any other time in history. Your customers have apparently, become accustomed to consuming a huge amount of information before making a purchasing decision. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
-
Customer Support Must Deliver What Customers Want
Customers today have become tech-savvy that they can find almost everything they needed through research. If this is the case, they will expect something more from you and it is not just information. In line with this, customer support must deliver what customers want. Yonyx enables organizations to create decision tree driven interactive guides for…
-
Top 3 customer information basics you must know
Knowing your customer is one way to increase your next year’s profits and sales. Their importance should therefore not be taken for granted. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. If you want to know your customer there are simple information…
-
The importance of proactiveness in customer self service
The rise of self service in businesses is informed largely by what customers want. Recent reports from Forrester revealed that close to 72% of all modern customers want to serve themselves. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. At this rate…
