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Satisfying the Customer’s Expectations
All of the customers that will have interactions with your business will come in with certain expectations. Where these expectations come from though is a question with many answers. Sometimes the expectations can come from a customer experience from either your store or even another company. An expectation can also rise up from something they…
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Why Smart Businesses Never Compromise on Customer Support
Many cost-cutting mistakes companies make is compromising on customer support. But, what they don’t know is that customers today have become increasingly knowledgeable and tech-savvy that it becomes harder to forge loyal relationships with them. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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How to Cultivate Customer Loyalty in Your Business
Customers are the foundation to any business. But the loyal customers are the ones that keep you active in business.business researchers’ show that up to 20% of any business income comes from loyal customers. This fact in mind it is important to cultivate customer loyalty, and this is just how. Talk to Them Communication is…
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How to Improve Customer Experience with Social Media
Technology has created a lot of opportunities in the business world. Not only has it revolutionized the way of doing business. It has created more business opportunities and interaction with customers. Social media is the new tool to improve customer experience and this is just how. Yonyx enables organizations to create multi-media flowcharts that replace…
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Running the Customer Gambit
During the lifetime of your business, you are sure to come across many types of customers. This will most likely be due to you having established a fantastic customer experience and attracting customers via your social CRM. You will eventually encounter that rude customer that will really try to bring down your day. While you…
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Rock, Paper, Scissors, Customers!
One of the best things to get as a business isa new customer. It potentially means more money and possibly even free advertising via word of mouth. However, attracting new customers should not be priority number one for any company. In order to provide the optimal customer experience, especially social CRM, one must understand the…
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Creating Positive Customer Experience in Your Business
Customer experience is a form of interaction between an organization and institute with its customers. Customer experience involves creating a more personal relationship with customers. Through this activity an organization is able to know what they should continue offering and what to discontinue. Therefore you can improve your customer experience by: Yonyx enables organizations to…
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The Best Three Ways to Manage Troublesome Customers
No matter how professional you handle your business never be under the illusion that you can satisfy all your customers. Troublesome customers can be your greatest and sometimes, your greatest nightmare. But this can be no more if you follow these three tips. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
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Pricing Hot, Cold, and Just Right
While some companies do indeed pick some random number in pricing their goods or service, this does not help the overall customer experience and can even harm social CRM. There are many things and factors to keep in mind while you are determining the proper price that you can be happy with, and will require…
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Placing Deserving Customers on a Pedestal
The best thing for a company to do is to focus on getting as many new customers as possible, right? Well, actually no. The real focus should on creating a great customer experience for returning customers. Coordinating all of your activities (including social CRM, creative customer support, customer support analysts, etc.) towards these returning customers…
