Placing Deserving Customers on a Pedestal

The best thing for a company to do is to focus on getting as many new customers as possible, right? Well, actually no. The real focus should on creating a great customer experience for returning customers. Coordinating all of your activities (including social CRM, creative customer support, customer support analysts, etc.) towards these returning customers will yield to higher profits than to solely focus on obtaining new customers. While it is important to get new customers, since that is how all businesses start off to begin with, returning customers make up more of the revenue.
A way to ensure that customers do indeed return is to have excellent customer service geared towards them. Services like these will make for a good customer experience and encourage them to come back. Offering exclusive specials and deal via social CRM is another great way to keep the trust earned by the returning customers.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Keeping these customers happy will encourage them to spread the word about your company and bring in more business. This is why returning customers are more important in the long run. Contact us today!

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”“][/button_box]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree