All of the customers that will have interactions with your business will come in with certain expectations. Where these expectations come from though is a question with many answers. Sometimes the expectations can come from a customer experience from either your store or even another company. An expectation can also rise up from something they witnessed on a social CRM that you had made.
Whatever creative customer support source these expectations came from, you must be prepared for them. If you wish to see continued business from a customer, then you better meet those expectations no matter what.
If a good or a service does not live up to what it promised the customer, you will have to be the one that answers that complaint. If this situation were to come up, then you must deal with it hastily. If there are a frequent amount of failures happening constantly, that will result in lower expectations from the customers.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
While you might think this eases tensions on things like customer experience and social CRM, it can come as a nightmare to a customer support analyst and the business as a whole.
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