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Not Needing the Needy: Returning Customers
Vast amounts of companies tend to focus all of their energy and resources into the wrong type of customers: new customers. What? Why is focusing on attracting new customers a bad thing? Well, while it is certainly not bad (it is needed to grow after all), those customers are not the main source revenue. Even…
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New Fresh Coat of Paint
The hardest thing that business owners have to do at times is acknowledge failures. Sometimes these failures traumatic to business and result in a poor customer experience and negatively affect the social CRM. Businesses have to be flexible concerning their products and be able to alter them on the fly in order to give the…
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Useful Tips to become Better Customer Support Representative
For customer-oriented organizations, customer support is a very important aspect. It needs a good representative with top-notched skills and one who can empathize with the customers. How do you become a better customer support rep? Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with…
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Ways to Provide Excellent Customer Support for ecommerce
Customer support has always been critical to nurture relationships between customers and organizations whether or not social CRM is involved. The introduction of social media has even made customer support for ecommerce more crucial. Hence, businesses must be able to embrace these new social customers so the response would be timely, relevant and personal –…
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3 Best Customer Care Practices to Win Customer Loyalty
The thought of ever losing your loyal customers can be a nightmare experience in any business. Just to imagine the loss of business opportunity they bring .And probably new customer they can bring is enough to make you swear not to let this happen. Here are three simple steps to guarantee your loyal customers stay.…
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How to Improve Your Customer Experience in 3 Steps
Many organizations seem too busy to pay attention to the little things that matter to them. Customer experience is a form of interaction between an organization, institute and its customers. Customer experience involves creating a more personal relationship with customers. This activity enables an organization to know what they should continue offering and what to…
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Life is Like a Box of Brands
Many of the big businesses have a very distinguishable brand, both in their logo and in their products. Just think about the everyday things that you come across and deal with on a daily basis. Gas, food technology, and anything else you might use have a specific brand name that you can associate with them.…
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Making a Great Impact on Social CRM
When marketers touch base with consumers in various social CRM channels, the more opportunities for companies to understand what drives people to choose certain brands. It allows open communication lines between the organization and the consumers. With this, companies fully comprehend a customer’s experiences about their products or services, which is a way for you…
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Start Engaging and Implementing Social CRM
Many times, companies don’t know where to start implementing and engaging in social CRM. However, there are few simple steps you can follow in order to start doing so. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The first thing is to…
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Reinvent Customer Experience with Social Media
Social media is without a doubt, a force to reckon with in customer relations management. Other than helping you to serve your customers, social media is a powerful tool you can use to revamp positive customer experiences. The following factors make social media the most formidable way to improve your customer experience, and grow profits.…
