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Learning From Customer Service Mistakes
We all make mistakes, but the best way to avoid them in the future is to learn the ones that we make in the past. The most common mistake made in the field of customer service is the treatment of returning customers. Much of the customer experience and social CRM is directed towards gaming new…
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Leading the Customer Service Pack
Whether everyone is willing to admit it or not, that simple fact is that we all need leaders. Customer support analysts have noticed that whatever a person in a leadership position does, their subordinates tend to follow suit. Someone to take charge, someone to be a role model, someone to lead everyone to what is…
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Social CRM Doesn’t Have To Be Hard
Companies have been keeping an eye on social media since its introduction because people from all over the world have started using it whether for personal purposes or otherwise. More than 60% of the general population (who are also consumers) utilize social networking sites. This is the reason why the makeover of traditional CRM happened…
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How to Ensure Social CRM Success
How do you use social CRM to ensure success and growth of your business? If you’re wondering about the best practices associated with CRM, you might want to start thinking about the end-goals. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.…
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SOCIAL CRM- This is What Customers Want
Customers were rarely consulted in any serious capacity the past; yet brands grew to unprecedented heights. Today’s competition, abundant alternatives coupled with an informed customer means that companies with an archaic mentality have no place in the new market place. More so, the rise of social media in CRM also means that companies have no…
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Top Factors to Consider When Deploying CRM
Customer relationship management (CRM) is one of the most talked about business. Contrary to what happened in the past, today’s customer wants to engage with his or her product. But should businesses simply deploy CRM without prior planning? According to recent Microsoft report, it’s wrong to deploy it without proper planning. Here are a few…
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Injecting a little Gung Ho! Into Your Business
The thing that keeps a business alive is the consistent flow of customers. What keeps the customers coming back though? The answer is an excellent customer experience provided by high quality customer service. Providing good customer service can only be accomplished through cooperative employees, which can be a difficult task for some owners. If you…
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Improving Customer Service to Meet Customer Demands
One form of providing customer service and a good customer experience is setting up phone system. This is extremely helpful when there is a vast amount of customers that outnumber how many of your employees can handle them. As such, there are two ways you can set up this system and should pick the one…
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Its all about the dumb stuff, stupid!
As I get older, I am getting dumber! May be not dumb enough to forget the proverbial glasses in my rear pockets before sitting down for dinner (ouch) – but enough to have given up on using the remote controls at friends’ houses & such … This got me thinking – perhaps most customer support…
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Social CRM is Building Relationships and Trust
In traditional CRM strategies, companies rely on the information they can gather from customers – which deviates from what it stands “customer relationship management.” How can relationships be built on information alone? Social CRM allows you to shift from information-focused to customer-focused strategy. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
