SOCIAL CRM- This is What Customers Want

Customers were rarely consulted in any serious capacity the past; yet brands grew to unprecedented heights. Today’s competition, abundant alternatives coupled with an informed customer means that companies with an archaic mentality have no place in the new market place. More so, the rise of social media in CRM also means that companies have no option but create a social CRM strategy for their customer, lest the competition beats them to it.
Social CRM gives real time value to customers who want to be served. In an almost real time setting most social CRM’s work, businesses need to be agile and fast in how they deal with their customers. Creating an almost real time interaction using social CRM can help organizations scale new heights because of good customer experiences.
In addition, social CRM is a rich of source of innate business data organizations can use to align their strategies. By aligning social CRM strategies with measurable or useful analytics, businesses can win big through their customers’ behaviors.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Use Yonyx to optimize your social CRM strategies today.
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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree