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Is Customer service ready for this Tsunami?
Over the last few decades, we have almost completely been “weaned away” from human interaction in pre-sales customer service – whether we’re buying branded stuff with the click of a button, or using a try and buy concept for pants in a department store or software in the cloud! In fact, we often prefer this…
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Haven’t Tried Social CRM Yet?
Many business owners today fail to recognize that unlike standard CRM that makes massive internal database of prospects and existing customers, social networking platforms have external storage of both direct and indirect real-time comments of people about entrepreneurs, experiences, businesses, products and services. Even though this is a broad repository of communication, skilled customer relationship…
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Using Social Media for Social CRM
The rise of social media as a force to reckon with is something marketers can’t just wish away. This is because a conversation is happening among your customers. They’re probably talking about what they currently like, what they hate and what they’d love to see. Why would any business in its rightful senses miss out…
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CRM Content That Captures Customer Hearts
Don’t you wish to capture your customers’ heart? This is probably the commonest wish for every business person, but the least acted upon considering that close to 80% of new businesses don’t make it past their first birthday. Truth is, whilst other factors like great product, good marketing, and less competition make a firm successful…
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Attracting Attention Using Social CRM Content
The attention span for the average human has been decreasing fast over the years. People generally don’t love to pay attention to anything, more than 8 seconds according to a recent survey. While some scientists have linked this new attention deficit to social media, marketers engaged in social CRM should beware, especially when creating social…
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Features of an Excellent Customer Support
If you want to have excellent customer support department in place, there are a number of things you have to bear in mind. It includes but not limited to the following – Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Customer…
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Common Customer Service Mistakes
It’s a lot easier to get customers to return than it is to get new customers to shop at your business. However, a lot of businesses don’t recognize this. They spend a lot of time trying to attract new customers or build a creative customer support scheme, while forgetting about the old ones. Over 50%…
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How to Tap Customers Online
Online business is quickly growing at a faster rate. This is because many people (customers) are changing their ways in as far as their medium of buying commodities is concerned. Online shopping has become more convenient, and most people are embracing e-commerce. Someone will ask just how these businesses get to trap their customers into…
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How can Businesses Benefit from CRM?
One of the most important business functions is customer relationship management considering that customers have become top priorities for business growth. Generally, small businesses don’t struggle in customer management compared to large-scale businesses – perhaps because of size. Nonetheless, having a CRM system has become more critical not only to large corporations but also to…
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3 Simple Things to Do to Make your Customers Happy
Sometimes a few simple things make all the difference with customers. The simple things are cherished and highly appreciated by customers because, mostly, what counts is that you did for them, without being forced. An organization can do a few simple things to ensure they get their customers smiling… Welcoming them with a smile A…
