-
Handle Difficult Customers through Customer Support
Dealing with difficult customers is a challenging task especially when it is done through customer support channels – even more so in social CRM because the comments are sometimes real-time or public. You will encounter a lot of them in years of running your business. Yonyx enables organizations to create multi-media flowcharts that replace the…
-
Understanding the Role of Customer Care in an Organization
Almost every institution today has a customer care department banner hanging somewhere on its premises. What is the meaning of customer care? Ask anyone and he will reply that it’s a department that takes care of customers problems. What is an out right fact to many people is that customer care is just but a…
-
Which Customers Does Your Business Need the Most?
It’s easy to get caught up in attracting new customers, since the process of attracting new customers can be fun and gratifying. This process is of course necessary, however, it should not take up more than 20% of your resources. To be successful, businesses need to remember that they have other kinds of customers: Yonyx…
-
How to Use Social Media for Customer Service
Businesses are expected to have strong online presences these days. If a customer has a question, the first response is to look at a business’s Facebook or website to see if it can be answered there. Facebook and other social media websites provide not only a great way for you to leave your customers with…
-
2 Core Principles in Customer Support
Running a business means you have to consider everything from customer support to the quality of products or services you are promoting. When we talk about customer support, there are two core principles that must be followed at all times in order for you to increase sales and customer retention rates. Yonyx enables organizations to…
-
2 Worst Things You Should Never Say to Customers
Every customer looks up to your company’s customer care to solve his or her problem immediately. It is however, natural for services or products offered to customers not to be exactly what they want. This draws up a lot of anger such that makes them run to you for help. This crucial stage requires your…
-
The Role of Outsourcing in Customer Care Services
Outsourcing is the contracting part of your business activity to a third party. The third party is usually an expert in the business activity being outsourced to them. In the customer care field it is also possible to outsource from a customer service expert to handle your customer care activities. Outsourcing can be a good…
-
Helpful Tools to Improve Your Quality of Customer Service
Call Queue Systems Call queues can be used to let your customer know how soon a representative will be able to connect with them or how many customers are ahead of them. This makes the process of waiting for customer service more pleasant. You can also use them to play music or recordings containing information…
-
Understanding 24/7 Customer care Support
A 24/7 customer care support in an organization is one way of earning trust and retention of customers to your business or organization. With a 24/7 customer care support, you are sure that no customer will come complaining to you about your services .Advantages you will earn by establishing a 24/7 customer support. Immediate response…
-
Concept of Respect in Customer Support
All customers from all walks of life are human beings that deserve high levels of respect. When you’re handling customer support, one of the best things you can give another human (who is your customer) is your respect. In customer support, this is a concept that must be uphold at all times even though your…
