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Customer Service and Its Multiple Definitions
When people think of customer service; they typically think of customer service departments that many businesses have. Yet, customer service actually means more than this. The term can refer to the physical department or it can refer to customer service as a concept. As a concept, customer service refers to any interaction between an employee…
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Keys to Successful Customer Support System
As technology advances so are the demands of customers nowadays. This makes customer support for businesses all the more important. How do you attain successful support system? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Do not overwhelm your customers. Engage your…
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Customer Support for Increased Customer Retention
If you want to increase customer retention rates, it is important that you improve your customer support processes. How? Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Assign qualified people to do customer support. It is a truth that not everyone…
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How Can You Become an Expert Customer Service Rep?
It’s essential for you to remain calm, no matter what, if you are a customer service representative. If you have angry or unruly customers, the last thing you want to do is retaliate. This is very unprofessional and would make both you and your business look bad. Furthermore, most of the time, if you stay…
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Tips for Curating Social CRM Content
With the number of Facebook users exceeding the 1 billion mark, a replicable feat at Twitter, Pintrest and others social platforms, Social CRM is undoubtedly one of the fastest growing technologies in business solutions today. Like the web revolution, social CRM thrives on content , which most organizations develop by themselves. Consequently, how can you…
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How to Create Sharable Social CRM Content
Sharing is the language most social media engagement works. Considering that your fans and customers could possibly share your content, tips and tweaks for using a product, companies need to exploit this opportunity by creating sharable social CRM content. While some companies use enticing language and whatnot, the sharability of social CRM content lies in…
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How to Measure Social CRM Impacts
The number of businesses actively using social media platforms to serve customers has been increasing significantly in the past few years. Whilst a good number have reported enviable results from their efforts, thousands others don’t know what to make of their social CRM efforts. Fortunately, it’s still possible for all businesses to measure social CRM…
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Why Should You Upgrade Social CRM?
There are various benefits associated with upgrading your current social CRM application including an increase in sales and improved customer satisfaction. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Apart from this, there are also other advantages of social CRM software…
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Smart Ways to Use Social CRM Data
Social CRM is one of the biggest sources of information about your customers. In the middle of all the interactions, you company can learn a lot about its customers, and use it to its advantage. Research has shown that only companies which draw business intelligence from social CRM initiative are a success. But how can…
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Get Gung Ho! About Business Leadership
Are you scared that your business isn’t on track? Are you scared that your business isn’t motivated enough? If you said ‘yes’ to either of those questions, you should consider reading Gung Ho !by Blanchard and Bowles. If you’re a seasoned business owner, you may find that you know the contents of this book like…
