Why Should You Upgrade Social CRM?

There are various benefits associated with upgrading your current social CRM application including an increase in sales and improved customer satisfaction. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Apart from this, there are also other advantages of social CRM software upgrade and they are listed below:

1. Enhanced company functionality

Your social CRM system can help your employees in organizing information from customers. Through this, they can analyze data and promote teamwork well within the company.

2. More organized system

Social CRM upgrades allow you to easily keep data collected from customers relevant and updated. It helps you stay more organized by deleting obsolete and irrelevant data from their files.

3. Automated

By using your social CRM software, you can automate transactions from sales to customer support. Furthermore, this can also free more time for your employees to follow leads and acquire customers without sacrificing the existing ones.

4. Dynamic

CRM programs allow you to setup alerts that will remind you various items such as customer follow-ups. The reminders may also include presentations, milestones, new activity and engage customers that have been off the grid for quite some time. Social CRM allows you to be dynamic, attentive and can show your customers that you mean serious business.

5. Reap the benefits of social media

Integrating social media into your CRM software means you can interact with customers via various channels. This makes it easier for you to nurture effective relationships to new and existing customers.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree