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Customer Support Should Make Business Transactions Easier
Customer support is not about making business transactions for the company – rather it is about the customers. It is all about answering their calls before they reach voicemail, make timely responses to their emails and even social media requests. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
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Implementing a New Customer Service Policy through a Roll Out
After a new customer service policy has been devised and is ready to implement, how do you go about implementing it throughout the whole company? You need to do a roll out. A roll out typically requires getting your employees and shareholders together and making them aware of the new policy that is to be…
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2 Major Things Customers Want from Customer Support
Generally, there are two major things that customers want when they contact customer support namely – convenience and expertise. With the advancement of technology, they know that it is not hard to do these things anymore. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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How to Be a Socially Devoted Organization
Social media use to serve customers is a trend that has completely changed customer care as a business practice. Social media use or social CRM as many call it facilitates the interconnection between organizations and their customers on social media platforms. But how can your organization win big from the social CRM frenzy? These tips…
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What You Need to Know About Process Flow
What is process flow? Process flow can tell you how and where a specific section of your service starts, along with how and where it finishes. You can visualize this concept best with a flow chart. Solid-line boxes that are joined together signify principal sections, sections that are the most important, of your service. Visualizing…
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How important is Speed in Customer Support Delivery
Customers are busy coping up with the fast-paced life. In this regard, it is important that they experience speedy and timely delivery of service or product. Their expectations about customer support is the same. If they experience inefficient and poor quality customer support, they will find your business unappealing in every sense of the word.…
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Your Loyal Customer Deserves Special Treatment
Photo by Karolina Grabowska It’s awfully enticing to spend the majority of your time attracting new customers. Many business owners make this mistake. It’s important to remember that you also need to maintain the support of a loyal customer. For most businesses, loyal customers generate the most revenue, up to over 50% of total revenue.…
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Consistency in Customer Support Build Relationships
If customers receive good customer support before, they would expect the same level of support or service the next time they would contact you. This is to say that if you cannot provider better then at least maintain the level of service you offered. This is what consistency is all about and it is one…
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Factors to Consider When Choosing Customer Care Personnel
The customer care department is one of the most crucial in any organization. It determines how the organization is viewed from outside by its customers. It carries heavy importance on everyday activities of the organization. It’s the most criticized unit in an organization immediately one agent messes up something small. The personnel you appoint as…
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How to Keep Your Customers in a Competitive Market
One of the most popular proclamations businesses make is “the customer is king”. Nonetheless, how many businesses really take time to treat their customers like royalties because, honestly, they’re busy managing their businesses, making money and taking care of families. In a competitive market however, you need to step up to keep your customers. The…
