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Experience the New Age of Social CRM
A lot of people think that social CRM is the new CRM when actually it is just an evolution. It is just the integration of social media network into the existing customer relationship management system utilized by your company. In most cases, this evolution has radically changed how we view customer support. Yonyx enables organizations…
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Customer Support Must Generate Satisfied Customers
How can you measure the success of a business? Is it the big revenues they are earning? A lot of experts would agree that the easiest way to measure a business’ success is by looking at the organization’s long list of satisfied customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
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Why You Must Woo Social Customers: Social CRM
The rise and rise of the digital- social media driven customer base has been received with mixed feelings by the business community. Social media is doing so well that, nearly all major companies have a social media presence. Weirdly, a number of companies have ignored this waving trend, oblivious of what’s happening around them. But…
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Seizing the Competitive Advantage With Quality Customer Service
The quality of customer service determines the success of any organization. Good customer service will increase the smoothness of running a business, reduce problems and take care of the business’ bottom line, profit wise. But what does quality customer service mean? Quality customer service entails knowing your customers and your products. When customers come to…
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Understanding Customer Rage and its Implications
Customers have anger issues, all the time. This is because all of them expect to be served according to the expectations they come with. In the worst case scenario like when their expectations exceed what you can personally deliver, customer rage sets in- making them throw all sorts of tantrums, even feats. How can a…
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Excellent Customer Support Appeals to Customers
Can excellent features and innovative functionalities ensure success of your products and generate loyal customers? The answer is – no. Many experts will tell you that even if your products or services are considered the best in the market and yet you do not have excellent customer support it is still not enough to win…
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Reasons Why Customer Complaints Should Worry You
Customers are essentially, the most important piece of every business because honestly, they bring the cake. Forgetting about them or simply assuming they’re happy, when they’re not has seen far too many organizations crumble, even in the perceived less competitive markets. Whilst customer complaints can help your business know what it’s doing wrong, this post…
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Smart Tips for Creating Loyal Customers
Loyal customers are made and not born as many businesses imagine. Simply because your company sells unique products, with beautiful layouts doesn’t mean that they’ll all stroll in and buy your merchandise. Moreover, if you don’t deserve them, they won’t come. If you get customers, these steps can help you make them loyal. Keep them…
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Two Proven Tips to Improve Your Customer Service
It’s essential that you have fantastic customer service if you hope to beat out your competition. You can try to offer your products and services at good values or create captivating ads and creative customer support techniques but if you don’t treat your customers well, they will look for somewhere else to do business. You…
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Focus on Customer Support Not on Loyalty Systems
Many businesses today adopt customer loyalty systems considering it is one of the trends in operating a business until recently. An alarmingly large number of customer loyalty systems have started to fail in bringing positive results. The existence of too many schemes have raised now big questions whether they are worth investing for. Some of…
