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How to Find and Attract New Customers to Your Business
With the ever increasing number of new businesses starting up, the question many start-ups ask themselves is where will I find customers? Whilst this is challenging in a thinned economy like what’s happening in Greece and other parts of Europe, it’s still possible for you to find and attract new customers. The first thing you…
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Things You Can Do Online to Improve Your Customer Service
Are you aware of how your customers perceive their interactions with your business? How do you let your loyal customers know how much you appreciate them? What methods do you use to solve difficult customer service issues? The interaction that your customers have with your business influences their future decisions – whether they will return…
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Customer Care Rep Behavior That Costs Your Business
Customer care representatives are a critical fabric for every organization. They represent the first contact between a business, and its customers. Although many of them are doing a great job, poorly behaved customer reps can cost your business more than you imagine. If you’re a customer care rep or a business that employs some, here…
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How to Boost Sales in a Slow Season
Sales are the lifeline for any organization with a product or service worth selling. When they dwindle, as commonly happens during and in the aftermath of a recession, most businesses go on panic mode, not knowing what to do. But how can a business boost its sales, even in a slowing sales environment? The first…
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Information to Offer through Customer Support
Generally, organizations have critical information to consider when creating their business concept. They generally affect customer support in more ways than one, which allow you to become more productive and efficient in what you do. The two details of the business concept that you can offer customers include: Yonyx enables organizations to create multi-media flowcharts…
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How to Detect Problems with Your Customer Relations
Customer relations are very essential for any forward thinking business. Good customer relationships can help a business survive a myriad of challenges ranging from low sales, stiff competition in the market place and rising costs of marketing. Nevertheless, how do you detect problems with a life-and-death customer relationship? Customers never complain Your most loyal customers…
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Challenges in Providing Excellent Customer Support
One of the biggest challenges that companies face today especially in the field of customer support is in adapting to fast-paced technological advancements. You cannot simply remain using traditional operational schemes or retain your original goals. Everything must change and if you’re not ready to embrace the changes then you’re running the risk of being…
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How to Handle Problematic Customers
Customer complaints are a hassle to handle. You may have a lot of them, or you may have some that are really difficult to deal with. Unfortunately, customer complaints aren’t often your biggest problem. Problematic customers can be more difficult than customer complaints. If you develop creative customer support techniques to keep problematic customers happy,…
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What to do When Traditional Customer Care Methods Fail: Social CRM
One of the rapidly changing business departments is customer care. While some businesses report a level of success with older methods of serving customers, most experts find that some of those methods are time barred. Fortunately, even for a business operating on a shoestring budget, social CRM is one of the most effective ways to…
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How to Correctly Price Your Business’s Products or Services
Setting prices for products or services is complicated. There are many factors to consider. If you set your price too low, you won’t make as large of a profit as you could. If you set it too high, it may not sell at all. Lots of business owners select prices by looking at their competitors’…
