Customer care representatives are a critical fabric for every organization. They represent the first contact between a business, and its customers. Although many of them are doing a great job, poorly behaved customer reps can cost your business more than you imagine. If you’re a customer care rep or a business that employs some, here are a few red card signs to watch out for.
Being too persistent with customers
A recent survey has revealed that being too persistent alienates customers. Most customer care reps, especially those who do cold calls are guilty of this in some way, which is quite unfortunate. When a customer care rep calls up with offers the customer is not interested in; more so, if the customer has expressly stated his or her stand on the offer.
Taking the customer for granted
This is without a doubt, one of the most unforgivable sins for any business customer care rep. ideally, the customer is the king for any business (unless one can buy all of a business’ stock, even then they’ll be customers). As such, customers need to be treated well, and this means taking them for granted is totally out of the question.
Yonyx enables organizations to create multi-media flowcharts that provide customers aninteractive self-service experience similar to interacting with a live Agent.
With yonyx, you’ll not only avoid bugging customers with endless call instances, but you’ll also optimize encounters with them more friendly-. By cutting down on the need for the middle man or the customer care rep answering needles questions, your business will grow. You can also use this checklist to probably train stellar customer customer care reps.
Photo Credit; blogs.salesforce.com
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