Implementing a New Customer Service Policy through a Roll Out

After a new customer service policy has been devised and is ready to implement, how do you go about implementing it throughout the whole company? You need to do a roll out. A roll out typically requires getting your employees and shareholders together and making them aware of the new policy that is to be implemented. A lot of businesses will instruct the lower-level leaders to disseminate the information of the policy change to their subordinates. Yet, it would have a more influential impact if the owner, CEO, or CFO were present for the announcement of the big policy change.

Getting all employees and shareholders together in one place for the announcement can save your company from the cost of printing copies of the customer service policy change to distribute to everyone. Alleviating this cost would especially be a relief if you own a large company.

You still need to get the lower-level leaders involved so that they can manage the implementation of the new customer service policy within the unit that they control. This should be done after you make the big announcement. It’s particularly helpful if you hold a meeting with lower-level leaders so you can decide on a method of implementation that will be successful for each unit. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst.

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