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Dealing With Difficult Customers
Improving your customer service isn’t just about learning how to deal with customer complaints, but rather, it’s also about learning how to deal with different types of people more effectively. It’s said that finding out what your worst type of customer is and learning how to make them happy is the number one way to…
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What is Knowledge Base and How Can It Help Your Company?
Generally, your knowledge base is the centralized “facility” where safely stored information can be found. It is actually a database of relevant information specific to a topic. If we are talking about a company’s knowledge base, it is where customers can access relevant information or a means of disseminating information to your clients. Inherent Components…
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A New Call Center Outsourcing Solution
Yonyx is your key to creating the maximum amount of revenue you can from each and every interaction with customers by cutting the cost of making calls. Over the years we have been proven to be the number one center for helping businesses with customer acquisitions and inbound and outbound calling by minimizing time and…
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Important Phases to Consider for the Customer Self-Service Strategy
Each customer has their own set of questions, clarifications and concerns. If you are using customer self-service strategy then you might want to consider principles relevant to the strategy. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Three Phases of Customer…
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Benefits of Deploying Web Customer Self Service
Although many companies have live representatives to answer customer inquiries, the deployment of customer self service is increasing. This is because businesses have discovered their customer service analysts don’t have to keep repeating themselves – while costing money to the organization & reduced customer satisfaction due to delays and inaccuracies in information communicated to customers. Yonyx enables organizations…
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What Skills Do You Need For Great Customer Service?
The way your employees interact with your clients is likely to make or break your company, and because of this, many smart business owners have an entire department dedicated to customer service. What makes these customer service departments great, though? Primarily, it’s due in part to hiring people with great social skills and willingness to…
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Customer Self-Service Answers Service Expectations
As customers’ demands keep growing, the only answer to keep them satisfied is through deploying a system called – customer self-service. Customers expect that their questions and problems are answered and solved in a friendly, efficient and timely manner. They have a strong tendency to contact a company several times when they are not satisfied…
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Keys to Stellar Customer Service Success
Whether it’s the bored demeanor of your client service staff or rude behavior on their part, sloppy and poor customer service is disastrous for your business. Research has shown that bad customer service will not only dent your reputation, but it will also devastate your business’ bottom line. Yonyx enables organizations to create multi-media flowcharts…
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Understanding What the Customers Needed for Efficient Customer Self-Service
Customer self-service continues to gain popularity among many companies. Business owners constantly look for ways to improve customer satisfaction and increase productivity to the highest level possible. This makes organizations take a lot of pressure just to accomplish these goals. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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The Essentials for Great Customer Service
If you are looking to provide the best customer service possible, you will need to be proficient at several different things: having communication skills and keeping a positive attitude. The people who are best at providing quality customer service are the ones who know about the company they work for, treat customers courteously and professionally,…
