Improving your customer service isn’t just about learning how to deal with customer complaints, but rather, it’s also about learning how to deal with different types of people more effectively. It’s said that finding out what your worst type of customer is and learning how to make them happy is the number one way to improve your service to all other types of customers.
Often times, business owners will try to find patterns in their customer complaints—what keeps showing up and how can it be fixed? This sort of analysis presupposes that we have messed up and done something wrong. However, we also need to remember that everybody doesn’t take issue with the same things in the same ways—a lot of how you handle a customer complaint is by determining what kind of person you’re dealing with. For this reason, always take a moment to pause and put your complaint into some sort of larger context.
Just know that different people will respond to and report issues differently. Therefore, you can’t just focus on what is going wrong on your end of the deal.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!
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