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CRM Makes Small Businesses the Best of its Class
CRM or customer relationship management is an essential component of businesses so that they become the best of their class. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Why Customer Relationship Management? Tech-savvy customers today spend considerable time using social media…
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Self Service From An IT Point Of View
One of the commonest questions businesses ask before adopting online self service is the IT behind it. Truth is, IT is crucial for the adoption of any online self service platform. When IT transits a “softer” part of the business-the customers, you have to let professionals do it for you. Yonyx enables organizations to create…
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New and Useful Tools for Great Customer Service
Call Queues When you choose to work with call queues you are able to create a prime experience for your customers. This is a great way to create playback music or make a recording of announcements about your business. This is also a great way to let your customer callers know when they will be…
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The role of the IT department in customer self service
The IT department plays a crucial role in customer self service. It has an almost, sole responsibility of building self-service platforms, materials and guides to help users-customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. For this department to be efficient…
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Social Media-Integrated CRM System is Not an Experiment
Social CRM is viewed as an experiment – which is not the case especially when it can increase the sales potential and productivity of your company. However, social media-integrated CRM system, when structured to receive data from customers, can become a huge asset to an organization. Data gathered through social media platforms must be fed…
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How Online Technology Can Improve Your Customer Service
What are customers thinking of when they have an experience with your business? When was a time that you fixed a highly charged customer complaint? When was the last time you let your top customers know how thankful you were for their business? It’s pretty obvious that most customers are looking for a high quality…
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Top Challenges of Adopting Customer Self Service
Customer self service has been here for a while, and the number of new entrants joining the bandwagon, is nothing short of impressive. Like all new ways of doing things, self service customer care models face a number of challenges. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
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Using Social Media a Significant Part of Your CRM
Experts in CRM would say that “Social CRM” is simply inappropriate so we will cover those social media-enabled functions and capacities as plain CRM. For the last two decades, we have seen the integration of social capabilities into CRM considering it is one of the means that customers can communicate with companies. In fact, this…
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Three Things Customers Want in An online Self Service Platform
Most businesses only think about self service because of the cost savings and efficiencies that come with it. This is wrong because they forget about a very crucial party in this association-the customer! What does a customer or user want in an ideal self service portal. Yonyx enables organizations to create multi-media flowcharts that replace…
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Why Business Should Use Professional Customer Self Service
Customer self service is one of the fastest growing trends in customer relationships management. More and more businesses are taking customer support to their websites-where customers can search, and find answers to all the questions they have. Evidently, most modern websites have a search functionality, clear access to an FAQ section, wikis, blogs and others…
