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What can CRM Do for a Business?
CRM stands for Customer Relationship Management, which is defined as technologies and processes that provide support to business activities like acquiring, collaborating, retaining, targeting and understanding customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. There has been an increasing demand…
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Who Is Your Perfect Customer?
Running a business is a balancing act between bringing in new customers and keeping hold of the ones you already have. More often than not, business owners are great at catering to the needs of potential customers. However, it’s important not to neglect how vital repeat customers are to your business as well. One type…
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Where Can Businesses Use a Visual Flowchart?
There are a lot of ways that businesses can use visual flowcharts. In fact, information technology has played a big role in the widespread use of flowcharts. It was advocated in quality management where professionals often use them in data processing to present new programming logic. Yonyx enables organizations to create multi-media flowcharts that provide…
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The Customers Your Business Needs
Lots of businesses are focused primarily on bringing in new customers without spending a lot of time on working to keep the ones they already have. Sure, bringing in new customers is important to an extent, but business owners also need to think about the other types of customers that are essential to making them…
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Why Should You Use Visual Flowcharts?
More often, it is more effective to visualize things than describing them into words. Sometimes, words can make things lose their essence, which is why a visual flowchart exists. Flowcharts can describe a process clearer by using both text and images. In addition, it can give you an overview of how the process is done…
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Key Ingredients of Successful Customer Support
Client service is one of the most important departments in any organization. Their key role is making clients happy. This is not easy, however. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Organizations need to understand these pillars in order for…
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How To Set Smart Prices For Your Products and Services
Often times, business owners have no idea what to set their prices at. Lots of them will just pick a random number or settle on a price that is slightly below that of their competitors. Thankfully, there is a tried and true formula that can take into account factors like projected sales and annual income.…
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How to Start Creating Knowledge Base for Your Company?
Your company’s knowledge base is like a repository of knowledge, which is very important to any business’ success. It provides an effective way for your company to store critical information especially in terms of technology, services and even products. This makes things a lot easier for your customers or partners to access and navigate the…
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Technical Benefits of Integrating Online Self Service
If you have given online self-service a thought, you’re on the right track. Contrary to what naysayers may allude, integrating a creative client service system that runs by itself on your website has more benefits than you can imagine. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a…
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Benefits of Using the Yonyx Online Self Service
It’s important for businesses to take their online self-service seriously. Online self-service helps your customer support staff to receive less “unimportant” queries. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. This not only makes their work easier, but also makes them…
