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Top Challenges of Adopting Customer Self Service
Customer self service has been here for a while, and the number of new entrants joining the bandwagon, is nothing short of impressive. Like all new ways of doing things, self service customer care models face a number of challenges. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
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Using Social Media a Significant Part of Your CRM
Experts in CRM would say that “Social CRM” is simply inappropriate so we will cover those social media-enabled functions and capacities as plain CRM. For the last two decades, we have seen the integration of social capabilities into CRM considering it is one of the means that customers can communicate with companies. In fact, this…
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Three Things Customers Want in An online Self Service Platform
Most businesses only think about self service because of the cost savings and efficiencies that come with it. This is wrong because they forget about a very crucial party in this association-the customer! What does a customer or user want in an ideal self service portal. Yonyx enables organizations to create multi-media flowcharts that replace…
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Why Business Should Use Professional Customer Self Service
Customer self service is one of the fastest growing trends in customer relationships management. More and more businesses are taking customer support to their websites-where customers can search, and find answers to all the questions they have. Evidently, most modern websites have a search functionality, clear access to an FAQ section, wikis, blogs and others…
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Why Now Is The Best Time For Customer Self Service
Businesses should give personalized, best services to their customers. They should also form personal relationships with hundreds, if not, millions of them, around the world depending on their market. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. No matter how smoothly…
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Why Yonyx is The Best Sustomer Self Service Solution
Yonyx is an effective way to serve self service information customers can use. Here are some of the top reasons why your business needs to look to Yonyx as the most suitable creative customer service solution. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent…
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Effective CRM Strategies for Business Success
CRM or customer relationship management is a significant strategy for businesses of all types and sizes; and must be extended across all aspects of a company. If you want to have the best CRM platform, you need to customize the solutions so that it can bring all kinds of data from all aspects of the…
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Different Customers and What They Can Do For Your Business
It has become increasingly important for businesses to provide top of the line customer service to each and every customer. Why is this? Mainly, it’s because how your customers perceive the way you do business is all that your company has to work with. It doesn’t matter if you’re actually great if your customers don’t…
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Useful Ideas when Building Your Knowledge Base
Building your knowledge base is all about consolidating answers to major questions about your company – functions, services and products. The consolidated information can be broken down into little chunks to remain organized and systematic as you build your knowledge base. Related Article: How decision tree driven interactive guides provide a superior solution than knowledgebases?…
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Your Number One Choice For Call Center Outsourcing
In today’s world, it has become more and more difficult to keep customers. Something as simple as a flashy ad from a competitor or a small change in a service offering can really tempt your customers to cancel their business with you. If this happens, you know it’s critical that the representative taking the call…
