Empowering Your Business by Combining Social and CRM

by | Jul 18, 2013 | CRM

Successful businesses are not created but worked hard for. In other words, various factors interact and play a huge role to keep the company intact and running smoothly. One of the factors is customer relationship management or CRM.




Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

If you combine this tool with social media, your business could become unstoppable. Why?

Social media like Facebook, Twitter and LinkedIn changed the way people interact with each other especially in information sharing and most especially advertising. And, this constantly evolves just like any other technology does. When these platforms are combined with CRM, you can nurture relationships with your customers over the course of time.

How will you start doing it?

You can start with making your marketing efforts relevant. The reason why you want to know your customers’ interests and preferences is because you want your products and services targeted to them. This enables you to place them into the right channels so they will receive lesser spam but more relevant messages. Eventually, existing and potential customers will become more open and willing to receive your marketing efforts favorably.

Your customers will appreciate you more if your marketing offers are targeted and you’re not sending them to the wrong channels. CRM with social media can empower your business in more ways than you can imagine. You just have to find it and learn from others who have succeeded.

[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!