Empowering Your Business by Combining Social and CRM

Successful businesses are not created but worked hard for. In other words, various factors interact and play a huge role to keep the company intact and running smoothly. One of the factors is customer relationship management or CRM.



Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

If you combine this tool with social media, your business could become unstoppable. Why?

Social media like Facebook, Twitter and LinkedIn changed the way people interact with each other especially in information sharing and most especially advertising. And, this constantly evolves just like any other technology does. When these platforms are combined with CRM, you can nurture relationships with your customers over the course of time.

How will you start doing it?

You can start with making your marketing efforts relevant. The reason why you want to know your customers’ interests and preferences is because you want your products and services targeted to them. This enables you to place them into the right channels so they will receive lesser spam but more relevant messages. Eventually, existing and potential customers will become more open and willing to receive your marketing efforts favorably.

Your customers will appreciate you more if your marketing offers are targeted and you’re not sending them to the wrong channels. CRM with social media can empower your business in more ways than you can imagine. You just have to find it and learn from others who have succeeded.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree