Effective customer service is one of the biggest challenges most organizations face today. This is especially so for businesses, which established themselves several decades ago– customer service practices were a lot different back then.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Today, one of the biggest assets for effective customer service is transparency. Modern customers don’t take secrecy and conspiracies lightly when they want to buy products. Organizations of the future are those who give information upfront because that is what customers want.
Are you wondering how you can make customer service upfront in your organization? The first thing you have to do is adopt proper customer self service for your customers. Self service has gained fast prominence in the recent past in the sense that it gives customers control over what they want and how they get it.
The other way to be transparent with customers is to engage them, even after the sale is done. Today’s customer wants you to engage them-give them timely, important, and true information about your service. Moreover, they want this to happen, real time-on Facebook, email, Twitter, website, blog, FAQ’s, etc.
Overall, only businesses who believe transparency in customer service is the new marketing will remain relevant moving forward. Yonyx gives you the power to serve customer self service information, in a way they’ll love, and stay loyal to your brand.
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