Being friendly and helpful to a customer is not something that you can learn from a textbook or classroom. Sure, there are business related things that you can learn—like writing a memo—but some things like a good attitude cannot be taught. It has something to do with the deeper personal character of a person.
Even if you have to spend hours with them, there’s just something about their positive attitude that’s encouraging and keeps you in high spirits yourself.
Sure, lots of customer service centers use prerecorded scripts to deal with their clients, and there’s definitely a benefit to doing things uniformly like that. However, sometimes a customer needs a personal touch and may not be in the mood to be talked at instead of talked to. It’s important that you practice having the discernment to know when those situations arise. Treat your customers like you would want to be treated by other customer service representatives and lots of your problems you may be having with dissatisfaction will be cleared right up.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!
[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]
