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Uses for Social Media In Customer Service
We all know that social media is a smart way to help promote your brand and reconnect with customers when they aren’t in your store. However, social media is increasingly becoming a great way to offer your clients even better customer service. People who follow the companies they love on Facebook or Twitter are demanding…
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Top Benefits of Using Self Service as A Business Strategy
Self-service portals have become very popular additions to modern business norms-for a good reason. With the fiercely competitive business environment, every business is trying to save on costs, provide the best service to suppliers, customers, and employees. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
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Online Tricks to Improve Your Customer Service
Do you truly know how your customers feel when they have experiences with your business? How do you currently solve a tough customer service problem or let your favorite customers know what a blessing they are to your business? There’s no denying that the experience customers have with your company is very important to them.…
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Self Service Information Customers Will Love
Self-service is one of the most creative customer service practices today. As more and more companies adopt it as an alternative to having customer care staff, challenges with the information provided to websites will rise. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with…
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CRM Makes Small Businesses the Best of its Class
CRM or customer relationship management is an essential component of businesses so that they become the best of their class. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Why Customer Relationship Management? Tech-savvy customers today spend considerable time using social media…
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Self Service From An IT Point Of View
One of the commonest questions businesses ask before adopting online self service is the IT behind it. Truth is, IT is crucial for the adoption of any online self service platform. When IT transits a “softer” part of the business-the customers, you have to let professionals do it for you. Yonyx enables organizations to create…
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New and Useful Tools for Great Customer Service
Call Queues When you choose to work with call queues you are able to create a prime experience for your customers. This is a great way to create playback music or make a recording of announcements about your business. This is also a great way to let your customer callers know when they will be…
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The role of the IT department in customer self service
The IT department plays a crucial role in customer self service. It has an almost, sole responsibility of building self-service platforms, materials and guides to help users-customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. For this department to be efficient…
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Social Media-Integrated CRM System is Not an Experiment
Social CRM is viewed as an experiment – which is not the case especially when it can increase the sales potential and productivity of your company. However, social media-integrated CRM system, when structured to receive data from customers, can become a huge asset to an organization. Data gathered through social media platforms must be fed…
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How Online Technology Can Improve Your Customer Service
What are customers thinking of when they have an experience with your business? When was a time that you fixed a highly charged customer complaint? When was the last time you let your top customers know how thankful you were for their business? It’s pretty obvious that most customers are looking for a high quality…
