Self Service From An IT Point Of View

One of the commonest questions businesses ask before adopting online self service is the IT behind it. Truth is, IT is crucial for the adoption of any online self service platform. When IT transits a “softer” part of the business-the customers, you have to let professionals do it for you.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

The biggest challenge your organization will face while deploying a self service platform on its own, is its customers’ needs. Will they embrace it, or not? The role of IT is to capture as many people as possible, which is quite challenging for a less customer specialized team.

The other IT concern regarding self service platforms and technologies is security. You need to show some information to customers and protect the rest.

Lastly, achieving a user friendly self service platform is also challenging to many organizations.

With Yonyx, your IT department doesn’t have to worry about these things. Publishing a Yonyx is all you need to do, in order for you to empower your customers serve themselves online. Yonyx guarantees user friendliness, ease of integration, interactivity, tracking and stability.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree