New and Useful Tools for Great Customer Service

Call Queues

When you choose to work with call queues you are able to create a prime experience for your customers. This is a great way to create playback music or make a recording of announcements about your business. This is also a great way to let your customer callers know when they will be able to speak with a representative.

A good call queue can route customer calls from anywhere—they won’t know if they’re talking from someone in your headquarters or in a far off land on the other side of the world.

There are lots of exciting options for you to choose from with a good call queue. You can set flexible ringing options; you can even make sure that your best agents always get the calls from your most important customers. If you want, you can let each call be equally important, though.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Interactive Voice Response

Interactive voice responses (also known as IVRs) are there to ensure that your customers don’t get lost when dealing with your phone line. A good IVR system should make things as easy as possible for each customer.

Yonyx  provides the most natural form of publishing self service information that customers love to engage with!

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree