Uses for Social Media In Customer Service

We all know that social media is a smart way to help promote your brand and reconnect with customers when they aren’t in your store. However, social media is increasingly becoming a great way to offer your clients even better customer service. People who follow the companies they love on Facebook or Twitter are demanding more from companies than ever before. Not only do they want information on your newest sales or top of the line products, they also want to have a voice in the conversation. Social media is now a great place for them to voice their praises, but more importantly, their complaints.

If you’re not yet convinced that having a social media presence is necessary for keeping your customers happy, consider this—requests for e-service support such as web pages, social media pages, or chat rooms is predicted to grow over fifty percent in the coming year! From now on, customer service isn’t just about trying to make amends with the people complaining about your business, it’s about continually and actively engaging with your customers online.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree