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Automated Support for Quicker Resolution of Customer Issues
Better revenues, enhanced customer satisfaction and cut-down costs are just some of the benefits you can reap from the automated support approach. Everyone seems to have their own opinion about this method of customer service operation. Currently, we are bombarded with information defining all perspectives such as cost-efficiency to time saving objectives. Yonyx enables organizations…
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All About Customer Service Apprenticeships
A customer service apprenticeship is a great way for you to learn the techniques and skills necessary for providing outstanding customer service. The knowledge you learn will be able to be applied to a number of different professions and situations—from government jobs to retail or even telecommunications. Keep in mind, however, that most customer service…
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Automated Support Using Smart Search Capabilities
If your company is using automated support, it is important that you include smart search capabilities in your priority since this allows you to resolve customers’ issue using only the available resources found in your website. CRM information offers a refined information, which will be presented to the support team and ultimately to your customer.…
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Making Customer Service Your Top Priority
You might be able to offer great deals, but if you can’t deliver those deals with professionalism and courtesy, you might as well forget having any sort of repeat business. Unless you can get your customers to return to your store, there’s no way that your business will survive. Hopefully with time your customers will…
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Ensuring Quality Service through Interaction despite Automated Support
Current automated support methods work well for simple & common issues as they ignore some fundamentals of customer service. For instance, customers may be forced to browse through FAQs or click various menus to access information so they can solve their issues on their own, which we now call as “self-service.” Yonyx enables organizations to create…
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Two Great Tips for Great Customer Satisfaction
Having great customer service is the only way a good business can survive. Sure, you can offer deals and specials to try to lure customers into your store, but there’s no way they are going to stick around unless your staff is providing excellent customer service. A business without repeat customers is bound to be…
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Automated Support to Significantly Improve Customer Experience
Other than the concept of CRM, customer support in the form of Frequently Asked Questions (FAQs), knowledge bases, outsourced call centers and IVR Systems is sometimes hard to consider as part of the customer support system. Commerce and customer service have existed even before the idea of globalization hit the industry and the introduction of the…
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Reaping the Chief Benefits of Automated Support
Automated support service has many benefits beyond cost savings for the company. In fact, it can be a means of delivering customer service 24×7. Customers gain access to essential information they need without being put on hold or waiting to speak to any customer support rep. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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The Many Definitions of Customer Service
Customer service commonly refers to a couple different things. It can mean the actual concept of customer service itself, or it can be referring to the department within a company that primarily handles customer service. Customer service occurs any time an employee interacts with a customer—that can be before, during, or after a purchase, and…
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Does Having Customer Support Analyst in a Company Really Matter?
You’re probably aware of the trend and you now recognize the importance of having customer support analyst for your company. This only means that you’re putting customer service on top of your priority. Perhaps, it is easy to find one that fits perfectly to your company but the hard part is to provide proof that…
