-
Using Social CRM to Improve Customer Experience
How can you optimize customer service through social CRM? Optimizing customer’s experience is achieved through the company’s efforts to measure performance across all aspects of business including – conversion rate, revenue per agent and contact, cost per contact on a per channel basis, lifetime value of customers and even the initial contact resolution. Yonyx…
-
Transparency Equals Opportunity in Customer Service
Effective customer service is one of the biggest challenges most organizations face today. This is especially so for businesses, which established themselves several decades ago– customer service practices were a lot different back then. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive…
-
Empowering Your Business by Combining Social and CRM
Successful businesses are not created but worked hard for. In other words, various factors interact and play a huge role to keep the company intact and running smoothly. One of the factors is customer relationship management or CRM. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
-
Secrets to Serving Better Self Service Information Online
Websites have become some of the biggest routes of communication for most businesses. Most of your customers literally find your service by first landing on your website, before they proceed with a live visit. However, not all websites necessarily “convert” people into customers because of poor customer information on them. The message sent to them…
-
What Your Customers Say About Your Business
Your business is nothing without satisfied customers, and that’s why it’s so vitally important that you provide quality customer service. Sure, you may have the best deals in town, but if people are not happy with the way you’re treating them, then your business is going to go down quickly. Word travels fast when it…
-
Going The Extra Mile Brings Customer Satisfaction
The adage “customer is king” has never been more important and real as it is today. Businesses no longer exist in an environment that guarantees anything. With the rapid technological changes, attitude change in consumers and stiff competition in each market place, businesses have to survive for existence, literally. Yonyx enables organizations to create multi-media…
-
CRM becomes Crucial in Meeting Customer Requirements
There was a concept when the front and back office are two different entities – not the current CRM idea. This is the time when people of the front office have to talk face-to-face with customers and they are required to dress and perhaps bathe daily as well as develop good manners and communication skills.…
-
Creative Ways for Improving Customer Self Service
Customer self service will grow as businesses seek for ways to boost their customers’ experience. Truth is that, achieving optimal customer satisfaction on your website, especially when they’re serving themselves is never going to be an easy task. However, you can try to make their self service experience, easy. Yonyx enables organizations to create multi-media…
-
How to Create Useful Self Service Information
Is your business struggling with customer service? Do you have unmotivated, disgruntled or bored customer service representatives? If the answer to any of these questions is yes, you can find reprieve in customer self service information. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent…
-
Components of Customer Interaction and CRM Applications
The primary function of CRM applications is offering organizations with useful customer interaction data. This is done through consolidating information from various social media networks and other channels like email and crafting this information into a single platform that can be analyzed. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
