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A Look At Different Types of Customer Complaints
If you’re a business owner, you’re probably intimately familiar with the world of angry people, and if you’re not, hold on, because chances are a customer complaint is somewhere in your near future. When dealing with customer complaints, it’s important to remember that not all complaints are created equal, and as such, should be treated…
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A Breakdown of Customers By Type
It’s very common in the retail industry to be constantly worried about finding new customers. Many business owners become obsessed with offering the right deals or creating the right advertisements to make sure that they have a steady stream of new customers coming in through their doors. Sure, finding these newbies is essential to creating…
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What Kind of Customers Are You Attracting?
It’s no secret that in the retail industry people are constantly trying to find novel ways to bring in more new customers. Everything from advertisements to offering low prices is an attempt to catch the eye of that elusive new customer. Sure, bringing in new blood to your business is necessary to stay afloat, but…
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How May I help You?
Photo by Yan Krukau We’ve all heard that sweet voice on the phone when after minutes (sometimes longer … much, much longer) of waiting on the phone to get customer support, a live human starts talking to you. It feels as though the Queen of England has just come on the phone and it was well…
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Help Me Help You
[header type=”4″ italic=”yes”]Isn’t this something all customers are telling companies these days? Are we listening?[/header] [paragraph][/paragraph] [header type=”4″]Customer Service Today[/header] We are constantly buying new products or services. Even if the product works flawlessly – there is an incredible pressure to learn just how to use the basic functionality – and then how to use…
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What is the trouble with troubleshooting self service?
[paragraph] Troubleshooting calls make up some of the highest time consuming calls (read “cost”) handled by your support organization and require the most trained, scarce & expensive resources to address. And yet, most troubleshooting handled by support desks is repetitive in nature. Organizations create articles and guides documenting troubleshooting information for internal knowledge transfer, training…
