How to Create Useful Self Service Information

Is your business struggling with customer service? Do you have unmotivated, disgruntled or bored customer service representatives? If the answer to any of these questions is yes, you can find reprieve in customer self service information.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Self service provides useful, and timely information when your customers come looking for it on your website, without necessarily requiring live customer service representatives.

For this transition to be smooth, you have to prepare your information accordingly, however.

First, learn to provide complete information about what you do on your website because when your customers don’t find what they’re looking for, your customer service representatives will have to work overboard.

In addition, focus on making sure that your information is easy to find. Research has shown that businesses, which publish a lot of content with no specific plan, mislead their customers, often.

Lastly, always remember to make your website communicate to your customers. This is possible, if you provide info using visual aids, videos, infographics, or different customer friendly media.

Creative customer self service platforms like Yonyx can give you an edge when you want to provide accurate, useful and accessible information your customers will love.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree