-
Three Smart Ways to Improve CRM
Customer relations management is a key, if not the most important function of any organization. Without customers, no enterprise can claim to be a business- it will simply not make money. If you want to improve customer relations, you first have to: Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
-
Simplifying the Seemingly Complex CRM Concept
Implementing a CRM system in your company is only the beginning. While this is a good strategy to invest into, the rest of your crew may not be entirely committed to use this into its full potential. This kind of attitude has led many companies into giving up even during at the early stages of…
-
Easy Mistakes to Make With Customer Service
It’s common knowledge that finding a new customer to sell to is much harder than getting a repeat customer to continue to do business with you; however, there are so many retailers out there that just either don’t know or don’t care about this information. Most sales counter staff won’t even start their own sale…
-
Debunking Some Customer Service Myths
Whenever people speak about businesses, the conversation usually gets around to talking about what challenges business owners face with trying to market and keep their customers. One common concern has to do with the amount of money that should be invested into customer service. Most people would assume that since this has the potential to…
-
Why Scripted Customer Responses Can Hurt Your Business
The costs of running a customer care department are high. Customer care representatives have to be paid well in order for them to deliver accordingly. Managing and supervising customer service staff also takes time- this equals money and lost opportunity for any competitive business. Yonyx enables you to go beyond call scripts to utilizing decision…
-
How to Be in Control with Your CRM Strategy
To put it bluntly, being in control with your CRM strategy is hard but can be done. How? The answer is training. People who are not properly trained and supported to implement and maintain CRM applications or databases will obviously not do amazing work. Only with training that these people can focus on productivity and…
-
Two Things That Hurt Customer Service Online
Businesses which treat great customer experience with the respect it deserves never fall behind when hitting sales targets is concerned. This is because customers want to be served properly and when their experience is good- they will reward you with their loyalty. Nevertheless, some customer experiences leave customers very angry. Yonyx enables organizations to create…
-
Client Relationships in Times of Uncertainty
There are many things to be uncertain about in terms of the economy of the United States and the European Union. It’s something that we hoped we would never have to face, but unfortunately, adversity has come knocking right on our front door. There’s no way to escape this inevitability, and those businesses who have…
-
How to Avoid Failing in Social CRM
Many businesses seem to fail at Customer Relationship Management or CRM. This is not because your genius ideas and concepts are misunderstood but because you failed to have solid connection with your audience or customers. If you keep doing what you’re usually doing like sloppy customer services and poor data keeping, these issues will undermine…
-
A Courteous Attitude Wins Customers
Being friendly and helpful to a customer is not something that you can learn from a textbook or classroom. Sure, there are business related things that you can learn—like writing a memo—but some things like a good attitude cannot be taught. It has something to do with the deeper personal character of a person. Even…
