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How to Make the Most Out of Your CRM System
Once you’ve successfully implemented your CRM system, the next thing you should focus on is how to make the most out of the system. Here are some tips you can follow: Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Train Your Staff…
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Three Top Reasons Why Customers Rule The Ecosystem
The way businesses run their affairs has been changing rapidly over the past few years- especially where customers are concerned. However, one thing has remained comfortably unchanged, or constant- the immense power of the customer. There is no enterprise that can survive the market forced without the customer. This was not the case a few…
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All About Your Process Flow
Your process flow is basically a generalized explanation about where and how one section of your service begins and then also where it ends. This is best described with the aid of a flow chart. The most important principal “chunks” of your service are explained in interconnected boxes (designated by solid lines). These boxes are…
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Modern Customer Relations With Self Service Information
Control over company product information, or service status has been moving towards the customer in the last decade. With the stark difference between what enterprises said and what real customers received, customers started doubting marketers for product information. Rather than head to businesses for product information, they trooped in their millions to sites like Yelp-…
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How to Know You have the Right CRM System
Have you implemented a CRM system for your company? If so, is it even the right one? Here are the indicators that you have the right CRM system: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Meets Your Budget Requirements It…
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Social CRM Demystified For The Enterprise
In recent years, social media and real time web technologies have changed how businesses and their customers communicate. Customers and enterprises can now communicate and coalesce more openly and simply. It’s to no surprise that the points of views, chats and opinions of customers and enterprises are in the public domain. As a business, this…
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What Should You Know about CRM Before You Implement One?
It is really challenging to navigate within the world of CRM or customer relationship management systems. You have to choose, implement and maintain the CRM system. But, before you choose and implement one there are several things you need to know first. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Technical Support Is Vital to Your Business
What do you think of when you think of a customer calling about your technical support? What sort of conversation do you think that would be like? Many times, calls like these make you think of fixing their technical issues step by step and also by the book. For example, imagine two servers that are…
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How to Adapt to Your New CRM System
Your new CRM system is a lot like a shiny new high-tech toy. CRM sounds great but if you cannot adapt to the new CRM system then the investment would become meaningless. Therefore, how will you adapt to the system? Here’s how: Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting…
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Serving Self Service Information Using Multimedia
Customers consume self service information in different ways. They expect to get answers to all their questions when they come to your website-. If the information is adequate they’ll buy, or call your customer care representatives if it’s not. The best way to cut costs and convert these customers therefore, is to give them rich…
