Yonyx Posts

“A workplace filled with and driven by employees and positive attitudes – vibrates continually to the tune of service excellence and passionate team success.” – Ty Howard If the life-line of a company is its customers, then employees are the way to either keep this lifeline healthy or completely ‘kill’ it. For employees to function…

“It’s very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.” – Gary Vaynerchuk For any business – irrespective of size, industry, product offerings and other such differentiations – there is one…

“First impressions are important. While a book should not be judged by its cover, many people are unlikely to read it if the cover is not inviting.” – Anonymous Anyone running a company and most definitely those working in the customer service realm know the quote to be true. Everyone hopes that they can make…

“We need to learn and to show others that there are tried and tested, powerful ways of containing and resolving conflict which do not require the use of force”. – Scilla Elworthy The role of customer service agents is known to be an entry-level one. However, anyone who works in this realm will tell you…

“People rarely succeed unless they have fun in what they are doing.” – Dale Carnegie We have discussed at length previously too that it is the employees that make or break an organization. It is the responsibility of the company to ensure that its employees remain happy, motivated and free from stress. A happy workplace…

“Do you tell your customers that you understand or do you tell your customers that you can see or hear how frustrated they are?” – skilljunction.com.au So your company and its representatives want to appear smart and in complete know-how of the industry you and your customers operate in? Using jargon with customers makes you…

“Don’t be cocky. Don’t be flashy. There’s always someone better than you.” –Tony Hsieh, Zappos CEO The quote is clear on what a person serving customers should not be! The truth is that customers will find someone better to serve them and another company to do business with. Given that the realm of customer service…

“Conversion coupling is the bond that exists between the source of a click and the ensuring landing experience.” – moz.com Companies are spending extravagantly on ensuring that they get a lot of attention from customers and prospective ones. They divert their budgets on increasing customer ‘traffic’ through social media, email marketing and their websites. However,…

“There is no formula for the perfect email – authentic and honest messaging works. – Pinterest.com Not just customers, but companies too are operating in a market and an environment in which they have access to so much information, various techniques and loads of different tools and software that enable them to make their life…

“Great sales people are focused on solving problems, not just making a sale. The key to making more sales is solving more problems for their prospects and customers.” – Jim Thomas Sure – we admit it – that the aim of a company is converting sales tips to actual business. Even customers know that. However, we…