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Challenges Faced By A Decision Tree Driven Organization
Decision tree tool helps an organization predict the outcome of the decision undertaken. Additionally a decision tree tool gives the management an opportunity to predict its successes or failure. Where risks and failures are predicted, the management rectifies it in time. In the midst of all these, challenges are inevitable. Yonyx enables organizations to create…
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How To Gain Optimum Clarity In Your Customer Service
Customer service is an enormous strategy that a company selects to implement. It is a strategy that determines the success and failure of a company. If wrongly implemented then it will forever remain a draw back in a company’s success. It entails a lot of concepts and every company must get it right. As…
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Best Practices for IT Customer Management That Every Company Must Know
Many companies in the IT industry make the mistake of failing to manage customers effectively. When a customer purchases your IT product, your job as the seller is far from over. Take a look at the following IT customer management best practices: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How To Improve Customer Management Using Offers
You will perhaps hear customers asking about offers. Once in a while a company gives its customers offers. Offer management is a strategy that helps to control the amount of offers given to customers. Offers are meant to improve customer loyalty and perhaps profits if they will be embraced. Yonyx enables organizations to create…
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Reasons Why Your Business Is Failing In Customer Service Satisfaction
Customer service addresses, experience, satisfaction and loyalty. If you are a start up, these are the major aspects your customer service needs to address. However most organizations look at customer service as a department and for formal purposes. The focus in all these aspects has completely deviated resulting to a competitor switch. Yonyx enables organizations…
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Collect KB Articles to Create an Interactive Computer Installation FAQ
All of the knowledgebase articles you have published over the years to help customers with installation information can serve as the basis for an interactive computer installation FAQ. Let’s look at how to turn the customer support you already have in place into an interactive FAQ. Yonyx enables organizations to create decision tree driven interactive…
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A Decision Tree Driven Software Manual Guides Customers to KB Articles
Your company has probably been churning out knowledgebase articles, helpful blog posts and emails that contain valuable information about your product. Take advantage of the KB articles you already have published by adding links to articles in your decision tree driven software manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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How An Interactive Computer Manual Improves Customer Service Experience
Technology has made everything efficient and less laborious. Customer agents can now turn to other productive activities while their customers are attended to. One tool that technology has provided is interactive computer manual. This manual has made it simple for companies to achieve adequate customer support. Yonyx enables organizations to create decision tree driven…
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Benefits Of Having User Manuals That Are Interactive
It’s absurd that many companies fail to provide a user manual that is interactive for its customers. The assumption that customers will easily know how a product is used is misleading. The truth is that a large number of customers never have the knowledge of product use. For this reason, developers need to provide a…
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How To Tackle Customer Service Problems In Your Company
There is nothing as annoying as problems. No one wants to experience problems and that is why they work hard not to encounter them. However entrepreneurs understand that problems are part of the business journey. And indeed the problems help them to work harder. But the fact is that problems should never be welcomed.…
