Collect KB Articles to Create an Interactive Computer Installation FAQ

All of the knowledgebase articles you have published over the years to help customers with installation information can serve as the basis for an interactive computer installation FAQ. Let’s look at how to turn the customer support you already have in place into an interactive FAQ.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Create an interactive computer installation FAQ.
Create an interactive computer installation FAQ.

Choose The Most Popular Knowledgebase Articles

Put together a list of the 100 most popular articles based on customer views. Consider other metrics such as time spent on the page to determine which KB articles prove to be the most valuable. From these articles, you can begin to determine common customer complaints and possible solutions.

Use KB Articles to Drive an Interactive Computer Installation FAQ

Depending on the nature of your KB articles, you may already have the information you need to create an interactive computer installation FAQ. Work with a customer support analyst to piece together the information into an interactive customer support tool.

Make KB Articles Accessible from the Interactive Computer Installation FAQ

Don’t let your KB articles go to waste and provide links to them from within the interactive computer installation FAQ.  Selecting relevant articles to supplement the FAQ is important to provide a comprehensive approach to customer support.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree