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Great Benefits CRM Has On Your Sales And Conversion Optimization
The CRM used in every business plays a unique role in its collective operations. It can help an organization discover new leads, qualify those leads and allow sales teams to follow through them, yielding loyal customers in the end. This post will tell you how a customer service CRM can help you grow your profitability.…
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How Using a WYSIWYG Editor Adds Clarity to Your Decision Tree
Even if you are not an expert at computer programming, you can add vibrant multimedia assets to your decision tree to make the troubleshooting process clearer for your customers. A picture is worth a thousand words and that’s exactly what you can add when you use a WYSIWYG editor as you create your decision tree.…
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Use The Power Of Social Media To Serve Your Social Customers Today
There are pretty impressive figures and statistics talking about the rise of social media in people’s social lives. Nearly 40% of the whole world is connected on social media, and most of them spend billions of minutes messing around from one social media platform to the other. As a forward thinking business, this is good…
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Lower Operational Costs with Automated Support and a Decision Tree
Much of the emphasis about the benefits of a decision tree has to do with improving the customer experience while troubleshooting a problem. Many companies initiate automated support for the express purpose of enhancing the customer experience. However, any customer support analyst would also discuss how you can lower operational costs by offering automated support…
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Best Practices For Dealing With Customer Compaints Using Social CRM
Many customers are utilizing social media platforms to voice complaints, and social CRM helps businesses successfully resolve these issues and create a positive customer experience. Here are some of the best practices when using social CRM to respond to customer complaints that a customer support analyst would share. Yonyx enables organizations to create decision tree driven…
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How to Make the Most Out of Your Newly Implemented Social CRM
Many companies today face the challenge of becoming customer-focused rather than product-focused. With the introduction of social CRM into the system, this has become a lot easier and more convenient. In the absence of internal processes that may hamper such growth, the transition can be quite automatic. Yonyx enables organizations to create decision tree driven…
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3 Core Principles Of Customer Care You Should Never Forget
Dealing with customers and ensuring nothing goes wrong might be very scary to many people. But this does not mean that successful customer care is 100% unattainable. Luckily, these customer care principles can help you serve an impressible customer service experience. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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2 Technologies Your Company Needs to Improve the Customer Experience
With innovations in IT customer support and CRM, technologies exist that greatly improve the customer experience, especially while troubleshooting a problem. It’s important to focus on the most two most important technologies that impact the customer experience. Social CRM and automated support are the keys to providing creative customer support in 2014 and beyond. There…
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3 Killer Strategies That Will Boost Your Online Customer Service
Most of your customers probably use one online channel or the other to interact with your services and products. On one hand, some customers are using online mediums to read what other users say (and contribute sometimes) yet still proceed to buy from your local store. On the other hand, some of your customers expect…
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Why An Interactive Decision Tree Is Better Than a Traditional F.A.Q.
The interactive decision tree is a vital tool in the arena of automated support systems. Companies are striving to offer a better customer experience by implementing creative customer support systems. The interactive decision tree takes care of everything by providing a self-service platform to the customers to access 24/7. Related Article: How decision tree driven…
