Much of the emphasis about the benefits of a decision tree has to do with improving the customer experience while troubleshooting a problem. Many companies initiate automated support for the express purpose of enhancing the customer experience. However, any customer support analyst would also discuss how you can lower operational costs by offering automated support via an interactive decision tree.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Reduce Dedicated Customer Service Employees
One of the largest expenses companies face is the cost of supporting a full-time staff. Automated support allows your employees to spend less time focused on customer service and more time focused on growing the business.
An interactive decision tree that provides creative customer support means your staffing leads will be reduced with regard to customer service. You can redirect your employees to more important matters.
Eliminate Expensive Call Center Services
If you currently engage the services of a call center to handle incoming customer calls, you can eliminate the expensive bill every month by providing creative customer support through an interactive decision tree. You may not be able to eliminate a call center helpdesk entirely, but you can certainly simplify the services purchased.
While you should still maintain a helpdesk to field any addition questions customers have about troubleshooting, automated support eliminates the need for many of the phone calls that your business receives.
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