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The Importance of a Good First Impression in Customer Service
We’ve all heard the saying that “first impressions count,” and nowhere is this more true than in the customer experience arena. While we hear the maxim often, we don’t really hear much about the data that backs this up. In a recent post on Zendesk, the results of a survey conducted by Dimensional Research showed…
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Social Media Revolutionizes CRM for Better Business
What makes social media so powerful that it can either make or break your company? Social media is the hottest trend to all people from all over the world. There are billions of users across countries, which you can tap as potential customers. This makes social CRM a very important aspect of doing business. Yonyx…
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How To Cultivate Customer Experience Consistency
Consistency is hard to achieve but when paid attention to it breeds good results in customer experience management. Being able to remain consistent as a business is very important. It means you will always survive even if you’re experiencing a crisis. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How To Reduce Business Risks With CRM
All businesses start with risk on the part of the enterprise, including Yonyx. Running a business means investing your money into something without being 100% convinced about the outcome. Many entrepreneurs succeed just because they risked a million dollars. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Important Essentials For Successful Customer Service
A customer service program is essential to a company whose customers are increasing day and night. As a company grows, your customer service should be at per. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The high number of customers will tend to demand for…
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Write The Best Knowledge Base For Your Customers
There are a variety of customer service tools that still work. Sometimes you do not need a call center to have a successful customer service. Instead of eagerly waiting for customers to call, you can still do without the office by letting customers have their way. Yonyx enables organizations to create decision tree driven interactive…
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The Best Way To Connect With Customers
Connecting with customers is the only key thing that your customer experience team should do. If not what else is customer experience if your team does not connect with your customers? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It is these connections that enable…
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Troubleshooting Customer Service Issues Over Chat Programs
Just fifteen years ago, the traditional method of handling customer complaints and issues was either over the phone, or face to face. The times have changed, and technology has opened many other avenues for troubleshooting customer experience issues, and chat programs are one of the key methods. There are some advantages to chat over email,…
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The Importance of Creativity in Delivering Customer Service
We’ve been looking at a variety of skills needed to deliver an exceptional customer service experience, such as empathy, active listening, and being confident. Yet there’s another customer service skill that can really come in handy when dealing with customer issues: creativity. Let’s take a look at why this skill is extremely important. When handling…
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Efficient Customer Support with Interactive Decision Tree
There are many factors that make a business successful including customer support. Companies today are exploring various means of improving customer support. Today, we’ve seen the rising popularity of interactive decision tree. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. An interactive…
