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Be Careful Using Online Surveys to Enhance The Customer Experience
The title of this post may be over-dramatic a bit, but recent data has shown that there is a degree of fatigue with online customer service surveys. Think about it: how many times have you been surfing the web, and a pop-up will appear notifying you that you’ve been selected to complete a survey. Each…
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If You Implement Social CRM – Might as Well Do It Right
We have already entered an era where customers have most of the control when it comes to conversation – thanks to social media like Facebook and Twitter. If you are going to implement social CRM – the evolved version of CRM, you might as well do it right – from day one. Yonyx enables organizations…
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Social CRM – The Company’s Response to Social Customers
When you’re running a business, customer support is about focusing on what customers want and need. There is no exception to this rule and social CRM is your response to the increasingly social customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. In order to…
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5 Ways To Show Your Customers You Care For Them
Good customer care can help you win more customers than you imagine. Unfortunately, many businesses have the false idea that being complex will win more customers for them. Related Article: How decision tree driven interactive guides bring smiles to your customer? Truth is, keeping things simple, and showing customers that you truly care is the…
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How To Build An Amazing Customer Care Team
An effective customer care team will work magic for your organization. A customer care team is responsible for your products branding to the public. Good branding of a product will definitely create sales and more profits for your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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2 Tips to Fix Poor Customer Service In Your Business
Customer service is not an easy strategy to manage as a business. It is through total dedication that a customer service team will succeed. However, since most customer service reps are human, managing what they do can be a challenge. Their failures can result in poor customer service and subsequently, bad customer experience. Related Article:…
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DIY: Going at it Alone During the Customer Service Experience
With the rapid changes in technology in today’s world, such as social media sites, email and increasing automation, it’s no surprise that customer service has been impacted. Think of the last time you were having a problem with a tech device or service, and needed troubleshooting—chances are, you were encouraged to take appropriate steps by…
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Some Quick Information on Resolving Customer Experience Issues
There are many channels available to customers to help troubleshoot problems and manage other customer service issues. There’s email, chat programs as well as the tried and true telephone. But which of these do customers use the most? And which were they the most satisfied with? A recent post on Zendesk sheds some light on…
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Customer Support – Understanding What Makes People Tick
We often wonder what makes people tick – more so when we are talking about customer support. In fact, it is one of the things that makes up an excellent customer support department. It always think about what people – not only existing customers but potential customers – and the things that they want or…
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Why Social CRM Is Important For Your Business?
Social CRM entails engaging with company’s customers through conversations on social networks and cannot only help businesses win maintain customers, but also win new ones. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Considering the fact that many people use social networks, social CRM remains…
