Currently customer service is one of the factors that customers consider very important. Statistics have shown that it is a factor that prompts one into stepping into a store that is miles away other than one next to the door.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Organizations should take time to look into their customer service. This will prevent our competitor from getting your customers attention. But just how do you do that other than avoiding customer experience mistakes?
Reinvent your customer experience by looking back at the mistakes that have once in a while let you down. Let your team reflect back at the mistakes they have made in the past that led to customers switch to your competitors. Let your team learn from the mistakes they made and correct them the next time a customer pops in. If possible launch programs to help them solve mistakes.
Customer service is about taking care of customers needs. Satisfaction therefore comes when you have served the right product and provided a solution to a query. But it is very impossible to achieve this if one does not have knowledge about a company. Perhaps mistakes were made because of lack of valuable product information. Make your staff aware of company information including products and services.
Customers would love to know they are important to your business. If you have not been listening to them, its time you set up a feedback system. A feedback system will keep you aware of customer’s needs which you will solve in time. The feedback system also keeps your team engaged with their customers.
Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service.
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