What makes social media so powerful that it can either make or break your company? Social media is the hottest trend to all people from all over the world. There are billions of users across countries, which you can tap as potential customers. This makes social CRM a very important aspect of doing business.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
The integration of social media into CRM or customer relationship management has revolutionized the world of business. Businesses today can now enjoy the seamless and smooth conversation between the company and customers, tap potential customers all across the globe and observe what people – in general – want for a product or services in real time.
Social CRM is also a great tool for customer support and resolves issues even before they escalate. This way, you are making customers the center of all your attention by directing your focus on what they need and what issues they are facing. They will appreciate you even more if you can attend to their needs in a fast manner.
As opposed to traditional CRM, this evolved CRM is a better way of doing business. It is fast, streamlined and you can see things in real time. It also has a two-way type of conversation for it allows you to “talk” to your customers in a friendly but not too personal level.
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