There are many factors that make a business successful including customer support. Companies today are exploring various means of improving customer support. Today, we’ve seen the rising popularity of interactive decision tree.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
An interactive decision tree makes customer support efficient by freeing your representatives from mundane, routine and simple tasks that the customers can take care of their own. This means to say that calling customer support is just the last resort after all means are exhausted. When customer representatives are free from simple, repeated issues, they will be able to focus on more complex tasks or problems and divert their attention to customers who are in dire need for assistance.
In line with this, customer representatives will be able to find additional solutions to various problems so that when the need arises they will be able to provide answers to customer’s questions. Customer support should be accurate, timely and consistent. Without these three components, customer support will only be mediocre and will not be as efficient. An interactive decision tree helps in making this business department smooth and seamless.
Customers will have access to a comprehensive knowledgebase and a detailed interactive decision tree that’s designed to assist customers in simple issues. It is only when the problems have escalated that they should contact customer support for live assistance.
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