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The Best Three Ways to Manage Troublesome Customers
No matter how professional you handle your business never be under the illusion that you can satisfy all your customers. Troublesome customers can be your greatest and sometimes, your greatest nightmare. But this can be no more if you follow these three tips. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
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Pricing Hot, Cold, and Just Right
While some companies do indeed pick some random number in pricing their goods or service, this does not help the overall customer experience and can even harm social CRM. There are many things and factors to keep in mind while you are determining the proper price that you can be happy with, and will require…
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Placing Deserving Customers on a Pedestal
The best thing for a company to do is to focus on getting as many new customers as possible, right? Well, actually no. The real focus should on creating a great customer experience for returning customers. Coordinating all of your activities (including social CRM, creative customer support, customer support analysts, etc.) towards these returning customers…
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How Can Automated Support Help Improve Customer Experience?
Automated support can help improve customer experience in various ways. But, it also depends on how well a company has implemented their customer support system. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. How can automated support help companies improve their customer’s…
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Writing Website Content Helpful to Customers
When it comes to writing content on the web intended to help customers. You may find it difficult due to different customer demands and tastes. For starters the experience can be overly overwhelming but here are steps to guide you through. Know Your Target Customers What you need to have in mind before writing web…
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3 Smart Ways of Dealing with Difficult Customers
No matter how efficient and customer friendly your services areas never expect all customers to smile at you after visiting your business premise. There are customers that very difficult to deal with because of some things. Difficult customers sometimes put across unrealistic expectations that an organization cannot meet. Yonyx enables organizations to create multi-media flowcharts…
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Outsourcing to the Best Bringing creative customer support
The main focus of social CRM and customer experience should be in keeping customers to return to their company. However even with creative customer support and a customer support analyst, between rising competition and a rough economy, keeping customers is easier said than done. If you want a successful business, then you need returning customers.…
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One Deliverable for Every Purchase
I am sure the first thought that came to your mind was a question: What in the world is a deliverable (or at least some variation of that question)? When in reality, we have all seen and probably dealt with deliverables. They add to the customer experience and can even be offered through social CRM,…
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One Customer Service Fits All
All businesses are essentially equal. Are larger than others? Absolutely, however that does not mean they do not share the same concerns. Both must be concerned with customer experienceand creative customer support. While small businesses may not have to worry about things such social CRM, they often fall into the trap that they believe that…
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Great Customer Support Generates Loyal Customers
It is never a secret to anyone that loyal customers are products of great customer support. If you provide excellent service to your customers, people will keep coming back to you. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Here’s some…
