I am sure the first thought that came to your mind was a question: What in the world is a deliverable (or at least some variation of that question)? When in reality, we have all seen and probably dealt with deliverables. They add to the customer experience and can even be offered through social CRM, and it can even be a source of creative customer support. Deliverables are anything that the customer has as proof of a past or future transaction. We are all familiar with the most common form of deliverables in our society: the receipt.
We take this deliverable for granted, but many customers need to refer back to it and thus request it if not given it automatically after a purchase. Coupons are also a form of deliverable, which acts as a representation of a future purchase. Passing out coupons is a great way to attract customers and add to the customer experience.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
This aspect is regarded by customer support analyst as a great way to improve a business’s social CRM as well, so that more customers can be attracted by to the good or service that your business is offering.
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