-
Business Concept Foundation That Will Help
The fact that you even want to start a business is a great beginning to a hopefully profitable future, but there is yet more that you need to do in order to really get the ball rolling. Before you begin anything, including social CRM, is focusing on the future customer experience. What exactly is that…
-
Being Nice to the Customer Can Lead a Far Way
They say a smile can only get you so far, but in business terms, that can be pretty far indeed. One of the key aspects of making the ultimate customer experience available is nice and courteous to the customers. There will be days that customers will themselves be less than polite, but it is crucial…
-
Being a Great Customer Service Apprentice
Customer service is most commonly associated with retail and other common businesses, but the art of customer service and creating a successful customer experience can spread across over many professions and careers. Taking part in customer service apprenticeship would be very beneficial, not only in regards to social CRM and creative customer support, but it…
-
Being a Brave Business in a Poor Economy
The best time to be in business obviously is when business is booming in your field. However, sometimes the success of your business does not depend entirely on your good or service, but instead it is on the state of the economy. Even when you provide excellent customer experience and amazing social CRM, the health…
-
Becoming the Best Customer Support Analyst
If you desire to become an expert Customer Service Rep, then you must also understand that this comes with great responsibility. They key to success in this area is maintaining a great customer experience, which can easily be with creative customer support. However, even if you are providing a fantastic customer experience, social CRM or…
-
Avoiding the Problem Customers Nest
Not everyday is going to be sunshine and rainbows for your business, as you will eventually run into a problematic customer, which is a bigger threat to the customer experience than a simple complaint. Creative customer support can only save you from this doom for so long and in which case the best solution is…
-
How to Improve and Teach Business Processes
If you become so used to how you do business, you may not think about what you’re doing when you’re doing it, as it becomes second nature to you. Business processes that you have internalized like this may be inefficient. You have to stop and think about what you’re doing so you can optimize your…
-
How to Make Social CRM Effective?
Social CRM seems to be the current trend – taking the spotlight in the business industry more than anything else. It is a strategy used by entrepreneurs to significantly improve customer experience. But, how do you make social CRM effective when you’ve implemented it into your current system? Yonyx enables organizations to create multi-media flowcharts…
-
Using Blogs to Serve Your Customers
The benefits of using a blog on a website are numerous, and varied. A business blog is not only useful for search engines, but also useful for your customers if it answers to customer needs. A good one can also increase sales, improve customer trust, among other benefits. But how should you blog for your…
-
Does Social CRM Work or Is It Just a Fad?
Skeptics about the benefits of social CRM in businesses would think that it is plainly a fad. But for entrepreneurs who have seen how it works, it will manifest as a competitive edge over other companies within the same industry. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
